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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services. Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
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ISBN: 9781491927182 | 400 pages | 10 Mb
- This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services
- Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
- Page: 400
- Format: pdf, ePub, fb2, mobi
- ISBN: 9781491927182
- Publisher: O'Reilly Media, Incorporated
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