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Install Microsoft Dynamics CRM 2016 for Outlook, also known as the Outlook client. CRM for Outlook enables access to your CRM data through Outlook. 02 Microsoft Dynamics Implementation Process · Start with “why” · Create a cross-functional team to spearhead the project · Identify important goals · Frame out yourHow to prepare for implementation properly? · Compile a list of problems and reasons why they emerged. Why do you lose customers? · Find problematic spots in