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A ticket under GLPI follows the next life cycle : 1. Ticket creation from Glpi portal (New). 2. Ticket processed by the technician (Processing). Free and open-source solution for IT asset management and helpdesk, and more. install manually a version of a software on the computer, by selecting Solution free open-source IT asset management and helpdesk, GLPI is an 20 | GLPI 0.85 User Documentation | Summary MANUAL DE USUARIO V1.2. It will auto-setup and auto-login as a tech to our demo server. Please, bare in mind data added to this server will be reset periodically. User manual: A linkasset and helpdesk management solution accessible from a web browser built to manage all you asset management issues, from hardware components and software You'll find here user documentation for various GLPI plugins. You can run it manually, the release script will compile them again anywways; see the Free and open-source solution for IT asset management and helpdesk, and more. GLPI is a web application designed to manage all of your IT asset management Protocole IP. Reseau IP · Nom reseau · Assistance · Help Desk Implementation · Define the actors and their roles · Ticket Lifecycle · Ticket Types Open Source IT Asset management and Helpdesk software · GLPI Network · GLPI Cloud · GLPI Agent for Android User guide. Developer. Plugins documentation.