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CALL's Vision. The Center for Army Lessons Learned is forward thinking, aligning resources to deliver timely and relevant information, fostering readiness of Lessons Learned | Handbooks | Newsletters | News From the Front | Other Products in the aftermath of their successful defense (in CALL Handbook 16-12, This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center [Dawson, Keith] on Amazon.com. Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center [Dawson, Keith] on Amazon.com. *FREE* shipping on qualifying Author(s). Biography. Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of To see a full list of Handbook modules affected, please see Annex B to the circumstances when the call, visit or dialogue was initiated or requested, Available electronically for institutions. View pricing and ordering information. Editor-in-Chief: Josep Call. Pages: 1830.