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TEXT AND CASES B. JANAKIRAMAN, R. K. GOPAL. Stratification , 33 Tree diagram , 113 Trend chart , 40 TS 16949 , 164 Upper control limit ( UCL ) , 35 Voice manufacturing and service quality - Basic concepts of TQM - Definition of TQM Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,. Buy Total Quality Management : Text And Cases by B Janakiraman And R K Gopal PDF Online. ISBN 9788120329959 from PHI Learning. Download Free Sample and Get GE 2022-TQM IV/VII MECHANICAL ENGINEERING A Course Material on GE 2022 TOTAL Janakiraman,B and Gopal, R.K, Total Quality Management Text and Cases,Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,. Prentice Hall (India) Pvt. Ltd., 2006. Page 2. UNIT I – INTRODUCTION. TQM is defined Janakiraman, B and Gopal, R.K, “Total Quality Management – Text and Cases”, Prentice Hall (India) Pvt. Ltd., COURSE OVERVIEW Quality principles and tools TOTAL QUALITY MANAGEMENT. Text and Cases. B. JANAKIRAMAN Professor and Head Department of Management Studies M.S. Ramaiah Institute of Technology Bangalore Request PDF | On Oct 25, 2008, Lawrence L. Martin published Total Quality of TQM as a philosophy (Suganthi & Samuel, 2011; Janakiraman & Gopal, 2007; TOTAL QUALITY MANAGEMENT: TEXT AND CASES. By B. JANAKIRAMAN, R. K. GOPAL. About this book. Pages displayed by permission of PHI Learning Pvt. Ltd..