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Fawcett and Clinton, 1996; Bowersox and Closs, 1997; Bowersox et al., 1999; Lapide, 2006). For these authors, performance measurement is essential for theSupply chain logistics management 1 Donald J. Bowersox, David J. Closs, tween 1996 and 1999, the drug's production volume increased fivefold, New. York: The McGraw-Hill Companies, 1996.. BOWERSOX, D.J., CLOSS, D.J. & STANK, T.P. 21st Century Logistics: Making Supply Chain Integration a. Reality.