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SMS Handbook Chapter 2 Recruitment and Selection 1/12/2003. 2. 3. ESTABLISHING THE NEED FOR RECRUITMENT. 3.1. It must be determined if a “real” need exists SMS Handbook Chapter 6 Ethics and Conduct 1/12/2003. CHAPTER 6. ETHICS AND CONDUCT Through this chapter, the DPSA hopes to contribute to a situation. SMS Handbook Chapter 4 Performance Management and Development 1/12/2003. CHAPTER 4 Administration (DPSA) has drawn on these experiences. It does not, however, apply to the employer and members covered by a disciplinary code and procedure -. Page 4. SMS Handbook Chapter 7 Misconduct and Incapacity Executive protocol, 2013 · SMS Handbook, 2003. Recruitment and Selection; Remuneration and Conditions of Service; Performance Management and Development SMS Handbook Chapter 3 Remuneration and Conditions of Service 1/12/2003. CHAPTER 3 In any correspondence with the DPSA the grade. FOREWORD TO THE SMS HANDBOOK BY THE MINISTER FOR THE PUBLIC SERVICE AND ADMINISTRATION Improved service delivery remains a fundamental priority of government.Personal. SMS Handbook Chapter 5 Competency Framework 11/09/2013. Page 4. Attributes/Personal Values cut across both the process and core competencies and.