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INVATERRA's comprehensive telephone skills training course will serve as a solid foundation for call centre sales agents and ensure they handle themselves Training Best Practice. ? Make sure each learner signs an attendance register. ? Provide a manual. ? Keep the instruction lively, practical, LLEO 2004, Call Centre Essential Skills Training. Page 2 from: Customer Service . . . it's more than just “Thank You, come again!” Material reprinted with The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction orLooking for the best customer service training manual? Download our FREE manual template to deliver great training to your support team. We've taken the best call center training manual PDF files and turned them Let's explore the basics of Customer Service in a Call Centre environment