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SPONSOR CONTENT FROM DISNEY INSTITUTE. How Disney Empowers Its Employees to Deliver Exceptional Customer Service. February 28, 2018. Based on Dennis' 20-year career with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow Virtual Training It emphasized the heritage of what was then Walt Disney Productions, and declared the importance of customer service. “We Create Happiness” was a service The “Walt Disney Traditions At Disneyland” Disneyland training guide is a time capsule that captures Walt Disney's genius. Cast Members were originally provided the corporation has set up the disney institute to enable all of us not wearing mouse ears to get some inside business tips. 10 manual customer service lessons.Disney is the guiding light for customer service. Take a page from Walt's handbook and always strive to do it better. Your customers' memories matter. Learn about Disney's approach to customer service in a professional development class at Disney Enhance Your Skills with Courses from Disney Institute.