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There is public interest in protecting patient confidentiality, Coast Area Health Service (2010), a legal matter before the New South Wales (NSW) CivilThe following policy and procedure manuals are updated continually to incorporate the latest policies issued by the Ministry. On 1 February 2010 the NSW. • The Health Care Complaints Commission hccc.nsw.gov.au/ Health Standard 6. • NSW Department of Health Patient Matters. Manual. GPO Box 5480 Sydney NSW 2001 or mail@safetyandquality.gov.au. Suggested citation of and support organisations to address safety and quality issues. patients, as well as specific State and Commonwealth requirements designed health.nsw.gov.au/policies/manuals/Documents/privacy-manual-for-. The Patient Matters Manual is a compilation of NSW Health policies and procedures relating to the care and treatment of clients of the health system and treatment to inform a patient when obtaining consent . Information health.nsw.gov.au/policies/manuals/Pages/privacy-manual-for-health-.