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Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact WAH Avaya one-X Agent 2.5. User Guide. Operating PC Systems Supported: XP with SP2 or SP3. Vista 32 Bit only with SP1. Windows7 32 and 64 Bit with SP1. Documentation or other materials available to End User. Supported languages for Avaya one-X Chapter 2: Familiarizing with the Avaya one-X Agent UI. AVAYA ONE-X COMMUNICATOR SOFTPHONE (WINDOWS) USER GUIDE Click and select Exit (this will log you off and close Avaya one-X Communicator).Agents can also play a video file containing either a demo, tutorial, or a product promo for the customer on the video call. Desktop and application sharing.