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[PDF] GE6757 Total Quality Management (TQM) Books, Lecture Notes, 2marks with answers, Important Part B 16marks Questions, Question Bank & Syllabus. TOTAL QUALITY MANAGEMENT notes · 1. Top management commitment to the customer satisfaction. · 2. Identify and understand the customers what they like and dislike Important aspects of TQM include customer-driven quality, top management leadership and commitment, continuous improvement, fast response, actions based on Benefits of Total Quality Management Notes · Since TQM is based on the intention to satisfy the customer needs, it focuses on market requirements. · It is Principles of Total Quality Management Notes To follow the structured organizational 1: Handwritten - scan - PDF file - submit on sshoaibfarooq@uet.edu.studies of TQM implementation in manufacturing and service sectors including IT. TEXT BOOK: 1. Dale H.Besterfiled, et at., “Total Quality Management”, Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an ethics, the Deming philosophy, role of TQM leaders, implementation, It is important to note that customer satisfaction surveys are different from.