Problems downloading respondus lockdown browser

Respondus Lockdown Browser does not work on Chromebooks; Most Respondus problems are due to one of the following: Firewall conflicts > turn off the firewall; Anti-Virus software conflicts > turn off the anti-virus program; Loss of internet connectivity > send teacher a message and try to reconnect and resume exam; Other potential issues. I am having trouble downloading Respondus LockDown Browser (Windows) Posted by Respondus Support. Symptom: You are not able to download the bltadwin.ru setup file (where "xxx-yy" is the version number), or when you run it you see a message indicating that it is not a Windows application. Solution 1: Try downloading the setup file using a different browser, such as Firefox or . Download Respondus LockDown Browser. Do not “Google” for a link because these are campus specific. When you start running the installer and get to the large button “LockDown Browser Click to install”, instead click the link “Problems with the installation program? Click here”. You will be presented with an option to extract the files to a location of your choosing.

If you encounter a problem, select the LockDown Browser® & downloading and installing LockDown Browser. a test with Respondus LockDown Browser, contact your instructor or your institution's help desk. Respondus, LockDown Browser and Respondus Monitor are registered trademarks. MAC: Find the LockDown Browser icon in the Applications folder and move it to trash. Empty trash to complete uninstall. Restart your computer. Download the LockDown Browser (refer to Downloading steps above). If troubleshooting was unsuccessful, follow the steps in the Reporting Problems section below. If you are still unable to download the LockDown Browser installer or run it, these steps will resolve most causes of the problems: 1. Directly log into the Windows computer as a local administrator with full rights. Do not use "Switch User" or a "Remote Desktop" access. 2. Temporarily relax all security software.

LockDown Browser appears as malware or a virus. This is a potential problem when installing Respondus Lockdown Browser. Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. You may need to update Respondus LockDown Browser. Restart your computer. Turn off applications that use your webcam. In LockDown Browser, visit the Help Center and run the system check. Change your webcam settings in LockDown Browser. Turn off your antivirus program. Rollback your video driver if your camera stopped working with other applications. If you have problems downloading, installing, or taking a test with Respondus LockDown Browser: Contact your instructor Call the NWTC Student Help Desk ( or ).