Polycom download of master configuration file failed

I looked it up on forum and copied Go to Solution. I think i misunderstood the behaviour of the phone. Phones downloaded this file and applied the settings, but ware unable to contact SIP server. Now phones work fine so this thread was probably unnecessary. View solution in original post. Hello pawiecki, welcome to the Polycom Community. Have you tried to open a brower and try to access the file from there? If it still fails it is something on your server end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. In addition since UCS 3. Oct 10, Question : I get the error Message "error loading fxxxxxxx. The phone will reboot and be updated only if the software you selected is compatible and different from the currently installed version.

Note:The phone has either rebooted or restarted due to configuration changes. Refresh the browser after the phone starts up. I did set up my own file server and was trying to update via Custom Server and I get following response: Unable to locate phone software for this model on the Custom Server. Go to Solution. I did factory reset device. I didn't manage to do it by "four fingers". I did try 3 times with no luck.

Finally I had to do it from device interface. It worked. I opened device web interface with Internet Explorer. There was no text, no menu - nothing. I went for Software Update option. Fetch list of latest software version and hit Install button. I've accepted all required agreement's and waited for any indication that update process has started. I did change admin password and after reboot device was finally ready for production configuration. View solution in original post.

Welcome to the Poly Community. Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain. This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:. UC Software 4. Please rename into. TXT or Zip the file to attach. Since UC Software 5. This also allows yourself and others to check against current software release notes.

Resolution : Please check here. Above is a simple instruction for any SIP server as officially the instructions on how to setup a Polycom phone should come from the SIP Server supplier as they would have done the relevant interoperability testing.

If the above does not get you any further please raise this with Panasonic support as they would have done the relevant interoperability testing.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. Sign In Help. All forum topics Previous Topic Next Topic. A wireshark trace may also show what the issue is.

I am just a simple volunteer in the community like everybody else. Message 2 of 9. Steffen, Thanks for responding. Message 3 of 9. Starting network tasks. Message 4 of 9. Now question, can I igore certificate validation?

Message 5 of 9. Valued Contributor.