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A service level rule is an instance of the Rule-Obj-ServiceLevel type. Each service level rule defines one to three time intervals, known as goals, deadlines, and late intervals, that indicate the expected or targeted turnaround time for the assignment, or time-to-resolve for the work object. The goal time is the smallest time interval, the deadline time is a longer interval, and the late interval defines post-deadline times.

Each time interval is in days, hours, minutes, and seconds. What are the types of SLA? Where they can be defined? Service level rules can be associated with a work object or an assignment. For assignments, the service level rule is referenced in the Assignment Properties panel of the assignment task. For the overall work object, the service level rule is identified in the standard property.

The default value is the Default service level. How do we do Escalation? Escalation refers to any processing within a Process Commander application that causes high-priority work objects to become visible to users and managers and to be processed sooner rather than later. The numeric property known as urgency determines the order that assignments for that work object appear on worklists. Escalation recalculates the urgency value to reflect its age, impending due date, or explicit management inputs.

Escalation can occur through a service level rule associated with the flow and through background processing by the Pega-ProCom agent. The service level can define a goal and a deadline times for processing an assignment, and can execute activities if the goal or the deadline is not met.

This assignment-level service level is distinct from any service level associated with the entire flow. At runtime, an internal countdown clock measuring the completion of the assignment against the goal and deadline times computed from the service level rule starts when the assignment task is created. An agent is a background internal requestor operating on the server.

These requestors can periodically monitor conditions and perform processing as necessary. Most agents are defined by an Agent Queue rule Rule-Agent-Queue , which includes a list of the activities they perform. Is is possible to define a SLA for the entire work object? If yes, how? How to restrict a flow to particular users? By using privileges and when conditions under process tab of the flow instance. What are the types of Flow Actions?

A flow action rule controls how users interact with work object forms to complete assignments. Each flow action is defined by an instance of the Rule-Obj-FlowAction rule type.

Flow actions are of two types: Connector flow actions appear as lines on Visio presentation in the Diagram tab of a flow rule. A line exits from an assignment shape and ends at the next task in the flow. At runtime, users choose a connector flow action, complete the assignment, and advances the work object along the connector to the next task. Local flow actions are recorded in the Assignment Properties panel and are not visible on the Visio flow diagram.

A local flow action permits users at runtime to update, but not complete, an assignment. Local flow actions always are optional. Users may perform none, one, or multiple local flow actions, or repeat a local flow action multiple times. Explain about Pre Activity?

At runtime, the system runs this activity before it does other processing for this flow action. This activity is not visible on the Visio flow diagram. This activity executes only once, the first time a user selects this flow action for this assignment. Explain about Post Activity? Activity to run after other successful processing of this flow action.

For screen flow rules By default, when this flow action appears as a step in a screen flow rule, and the user at runtime clicks away to a different step in the screen flow rule, this activity rule does not run.

To cause this activity to execute when the user clicks away to a different step, select the Post Action on Click Away? Explain about Local Flow Action? Like connector flow actions, local flow actions are referenced inside an assignment task in a flow.

At runtime, users can select local flow actions to update assignment or work object properties, change the assignee, and so on but do not complete the assignment. If a service level rule is associated with the assignment, the service level continues to run.

On the Action tab of the Flow Action form, we can mark a flow action rule as local, or connector, or both. Edit Validate is to validate a single property at a time but obj validate rules are used to validate all the properties in a single go. Obj-Validate method is used for this purpose. How one single property can be represented in different forms on a screen? Consider this scenario : I have a property of type decimal, I need to restrict it to two decimal places only.

How easily this can be done? How to implement dynamic select and smart prompt? Implementation of Dynamic Select:. Page property refers to a particular class and is used to access the property of that class. They are part of the Property category. HTML Property rules also may appear in list view and summary view rules to define the appearance of values in reports, and in harness, section, and flow action rules that define work object forms. Explain about Special Properties?

These three prefixes are reserved. We cannot create new properties with such names. We can override these standard properties with a custom property of the same name without changing the mode or Type. Px: Identifies properties that are special, meaning that the values cannot be input by user input on an HTML form. Py: Properties with names that start with py are not special, meaning that values can be input by users on an HTML form.

Pz: Properties with names that start with pz support internal system processing. Users cannot directly manipulate pz properties. The meaning of values may change with new product releases. Once the validation fails the system add error message to that field in clipboard. What types of validations are there? Client Side Validations b. Server Side Validations.

What are the fields in the properties panel of an assignment shape? Where can we call the activities in a flow action? What is Class structure of your Project? Explain about the project Flow? What is the Rule availability? What is the Final availability and how can change availability of Rule?

Can you Override Final rule? What is the rule resolution Algorithm and can you tell me how it works or search? How it works in the while in Inheritance rule?

Can you tell me the direct inheritance and Pattern inheritance? What is the Work object? Where is the work object stored? Can you change the Work object table? What are the standard properties? Balaram 13 August at Unknown 16 August at Unknown 4 February at Unknown 13 December at Unknown 3 January at Unknown 5 January at Unknown 15 January at Unknown 22 January at Unknown 24 January at Unknown 26 January at Unknown 2 February at Unknown 5 February at Unknown 10 February at Unknown 15 February at N 23 December at Unknown 9 January at Unknown 24 December at Unknown 2 January at Unknown 8 January at Unknown 3 March at Pega 9 January at Unknown 12 January at Unknown 13 January at Unknown 14 January at Unknown 17 January at Ankaiah 19 January at Unknown 20 January at Introduction This is the final post on docker series, where we will see how we can run a Pega docker container.

I strongly recommend you go through all my 3…. So, it is one type of file format like word, Excel etc. To create excel or word, we use certain Java libraries, similarly for PDF Pega uses a third party licensed java library — pd4ml. Step 1: For demo purpose, I have created a simple case type — Claims and a simple step — collect information that collects the basic details.

And a separate section to display the PDF content. I would recommend having a specific new section for PDF content, because you may need to apply specific styles to the section. Open the trace and click on submit so that you trace the PDF creation activities involved with the smart shape. Before going through each individual activity, we will see the PDF document which got attached with the case. Important note: The below activity steps may vary based on your Pega version.

The current version I use is Pega 8. Description explains a lot!! The first four parameters we already seen in the case designer Create PDF step configuration. All those values get passed to these parameters at runtime. In the activity, first few steps are related to attachments.

In fourth step, you will see the activity sets an important parameter param. Tip: If you have issues with opening pz rules, enable the diagnostic features checkbox in your operator preferences. Moderation Team has archived post, learn more This thread is closed to future replies.

Content and links will no longer be updated. Hope this helps..!! Thank You the reply Amar. If any clue,please share. As per requirement New window should not be opened but working as expected with IE. AnushaTalasu Cognizant Technology Solutions. Hi amar, Using 'open URL in Window' is working fine for my code,but the downloaded pdf opens in adobe and extra popup down is blank. Can we do something to avoid this blank window. Where you able to avoid blank window? And your email will receive our PEGAPCBA84V1 exam cram and confirming account email, there is your account number and password website automatically for your better pass4cram using.

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