Cant download app error 491

My google play store is dont have connection, even theres a wifi , I can search to a browser but I cant searc to playstore?? Hiw can I fix this? I followed your instructions step by step and the problem remains…is it because my phone is rooted?

Why do we get this error in the first place. Does anybody know. Its wierd. If its a bug on custom roms even the stock modified roms , how difficult is it to fix or developers are not interested in the resolution?

The app is Injustice:Gods among us. Oh yeah and i hate those whos life is bothering to post a thanks whrn the first methodworks so must have been so difficult. And of course, thanks for your effort! I tried all of the methods mentioned in the comments section for my ZTE Zmax. Any other suggestions? I tried.

What now??? I dont wnat to factor reset my phone since I dont want to lose all my stored stuff on it. Reboot, removing email erasing cache arasing data from play store download manager and Google p services. I installed all updates redid email let every thing synch but still damn error Someone please help me.

The only way to fix it was to factory reset. I guess I will be doing it about once a month since this a chronic problem. No other fix works. The error makes it impossible for users to download, install, update apps or one specific app.

Here are some tricks to fix Google Play error Download and install the latest version of the Google Play that must be compatible with your Android handset. Finally, reboot the android device and launch the Google Play Store to verify whether the changes take effect or not.

First, click on the Settings app and open the Settings window. Now, locate the Network Connection from that window. After that, choose the network device as Mobile Networks and click on the Access Point Names from the same window. Finally, close the window and try to restart the device. Now, try to open the Google Play Store app to check whether the error code got resolved or not. Now, toggle on the button which is set as disabled and enable it for accepting the unknown resource.

Next, click on the Download and install button bedsides the APK files and it will take a couple of minutes to finish the installation program. Make sure that your handset has enough space to install the new updates and clean the storage spaces if necessary.

Finally, tap the Finish button when done and refresh the device by rebooting the device. Then, launch the Google Play Store again and verify whether the problems got fixed or not. Reset App Preference Again, touch the gear icon and launch the Android device settings window. Choose the Apps tab and go to the Application Settings section from this window. Next, tap the three dots from the upper-right corner of the screen and select Reset App Preferences from the same screen.

Finally, hit the Reset Apps button and it will take a couple of minutes to complete the Google App Reset process. Restart the device when the entire program is done and check whether Android error code still comes up at the time of accessing the Play Store or not. Now, verify whether the memory card has enough storage space to download and install the latest version of Play Store. Next, make sure that the external storage is not corrupted or not.

Finally, store and transfer the file into that storage card and keep memory free to avoid glitches. Verify the Network Connection You can fix the internet connection sluggish problem and resolve the Play Store app issue immediately. If you are a user of the wired connection, then you must check the physical connectors. Even, if the ethernet cable is found as defective, then replace with the new one. Moreover, check the port that all the ports are working properly or not.

So, repair them as soon as possible if necessary. Furthermore, the wires should be connected to the ports very tightly and resolve the network error easily. Modify the Internet Settings To customize the internet setup, you can easily fix the network error. Select Change the Adapter Settings from the left pane of the window. Right-click on the network connection and select Properties from the pop-up menu. Tap on the Networking tab from the Network Properties window.

Set the DNS address appropriately and click the Apply button to save the new changes. Perform a Factory Reset To Factory Reset, you can remove unnecessary as well as the problematic apps from your device. Android Enthusiasts Stack Exchange is a question and answer site for enthusiasts and power users of the Android operating system. It only takes a minute to sign up.

Connect and share knowledge within a single location that is structured and easy to search. When I try to download anything from the Play Store it shows error and can't finish the download. I have a Samsung Galaxy S How do I fix this? Try to go to play store properties page in your phone settings, and delete it's cache there, then reboot your phone, it should ask you to accept again terms of use when you start play store again.

If nothing of the aforementioned worked for you, try to install APKpure or something similar. Then update Google Play and try to download the app you wanted. This was enough for me htc desire , android 5. Credit goes to Frank Innocent's answer. Sign up to join this community. The best answers are voted up and rise to the top. Stack Overflow for Teams — Collaborate and share knowledge with a private group. Create a free Team What is Teams?

Learn more. Downloading from Play Store gives error Ask Question. Asked 7 years, 1 month ago.