Iphone live photos trouble downloading to pc

I run the Windows Photo app, it detects the photos and videos on my iPhone, starts to export, then says "something went wrong, your files may not have imported" I contacted Microsoft and they reinstalled the operating system, didn't work. Doesn't seem to be a software issue because all the software has been reset. Go to Solution. To be safe, close the apps you have running by pressing the home button twice and swiping up, then plug in your iPhone cord to the USB of your PC, allow your phone to trust the computer, and choose to imort your photos to computer.

View solution in original post. When prompted "Allow this device to access photos and videos". Open Windows File Explorer and you should be able to find your iPhone in the directory. I appreciate the response but why should I need to do a kludgy workaround? My point is I paid for the computer and didn't get what I paid for. And it may work, but I have to deal with the challenges and disorganization I mentioned.

I've been a dell and windows guy for 25 years, windows used to work and dell used to be known for it's support. Neither are true anymore, they're charging thousands of dollars and the products they send have defects they don't have the resources to correct, and people like us are left trying to figure our way around said defect.

Dec 22, PM in response to zb In response to zb But if I move them into another folder I want to back them up and then try to open them again in photos, they are a flat jpeg and I can't play the live photo. Dec 22, PM. Dec 25, PM in response to zb In response to zb Dec 25, PM. A live photos has two pieces - a still photo and a short video and must be processed and viewed with Photos on a Mac or an IOS device to work - when you move it to disk or edit it with other software you no longer have a live photo - to keep it as a live photo keep it in the Apple enviorment.

How do I get both the video and still file off of my phone? There has to be some way to back these up on a hard drive. Dec 26, AM. Dec 26, AM in response to zb In response to zb How do I find those files? This format is much better than JPEG in terms of file size and image quality and uses your disk space almost twice as effectively. Alternatively, you might only want the video part of the file, for example, if you want to post your Live Photo on Instagram.

Download CopyTrans Photo. Delete the JPG file and copy the video file back to iPhone with CopyTrans Photo by dragging and dropping it to the right side of the interface. Now you will have a video file on your iPhone instead of a Live Photo. This video can be easily added to your Instagram — no restrictions here!

Actually, you could create a Boomerang out of your Live Photo — the setting is right on your device! Swipe up while viewing your Live Photo, and you will be able to choose an extra effect: Loop, Bounce or Long Exposure. Your newly created gif will be saved in the Animated folder in the Photos App. Live Photos are great as they are a hybrid between a photo and a video. But what if we no longer need the video part and want to convert a Live Photo to a still? Well, there are 3 ways:. Connect your iPhone to PC running Windows 7 or later.

This mode allows you to transfer data from iPhone to PC in one click. Step 2. MobiMover supports transferring audio, videos, pictures, books, contacts, messages, etc. Here, choose "Pictures" only. MobiMover will save the files on your desktop by default. You can customize the path as you need.