Download printer drivers for hp deskjet d2400 series

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Step one: Clean the paper rollers Follow these steps to clean the rollers. Disconnect the power cord from the rear of the product. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.

Press the cloth against the rollers and rotate them upward with your fingers. Thoroughly clean the rubber rollers inside the product and the plastic rollers on the rear access door to remove any debris or buildup. Step two: Print a self-test report Print a self-test report to determine if the issue is resolved. How to print a self-test report Load plain paper in the paper tray. Solution three: Perform a power reset Follow these steps to reset the product.

Step one: Perform a power reset. With the printer turned on , disconnect the power cord from the rear of the printer. Solution four: Service the printer. A ' Cartridge error ' message might display on the computer One of the following messages might display on the computer:.

Cause : There is an issue with one or both of the cartridges. Solutions Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Purchase replacement cartridges and other supplies from the HP Store or local retailers. If the cartridges are compatible, continue to Solution one: Determine the problem cartridge, and then inspect and clean the cartridge.

If the cartridges are not compatible, skip to Solution two to replace the cartridges. Solution one: Determine the problem cartridge, and then inspect and clean the cartridge Follow these steps to determine which cartridge is causing the problem, and then inspect and clean the cartridge.

Step one: Determine which cartridge is causing the problem Choose from the following options to determine which cartridge is causing the issue. Option one: The printer is connected to a computer and the HP software is installed If the product is connected to a computer with the software installed, an error message should display on the computer.

If the message on the computer indicates a specific cartridge, that is the problem cartridge. Only perform the steps on the problem cartridge. If the message on the computer does not identify a particular cartridge it says only 'Print cartridge error' , use the following steps to determine which cartridge is causing the problem.

If the message 'Print Cartridge Error' displays on the computer, then the cartridge that is still in the product is the problem cartridge. If the message on the computer says that the cartridge you removed is Option two: The printer is not connected to a computer or the HP software is not installed If the product is not connected to a computer, or the HP software is not installed, there is no message displayed on the computer.

Try these steps to identify the problem cartridge:. If the Power light blinks, the tricolor cartridge the cartridge on the left is the problem cartridge. Continue to the next step, but perform the steps only on the problem cartridge. If the Power light does not blink, you cannot tell which cartridge is the problem cartridge. Continue to the next step, and then perform the steps on both cartridges. Step two: Remove, inspect, and then reseat the problem cartridge One or both of the cartridges might have a weak electrical connection to the carriage.

Use the following steps to make sure the cartridges are seated in the carriage correctly. Press down on the end of the problem cartridge, and then carefully pull it out of the slot. Figure : Remove the problem cartridge. If there is tape on the cartridge, remove it.

Do not remove the copper-colored strip. Reinsert the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position. Figure : Reinsert the cartridge. Step three: Clean the problem cartridge contacts Follow these steps to clean the cartridge contacts and the contacts on the carriage, inside the product.

Open the cover on the product, and then wait until the carriage is idle and silent. Using a different damp swab, clean the contacts in the carriage, inside the product. Step four: Repeat the reseating and cleaning steps If the problem is not resolved, repeat the reseating and cleaning procedures in the previous steps.

Solution two: Replace the cartridges Follow these steps to replace and then align the cartridges. Step one: Replace the cartridge Follow these steps to replace the problem cartridge or cartridges. Remove the problem cartridge, and then print with the remaining cartridge.