Itil intermediate certification companion study guide pdf download

Skip to main content. Start your free trial. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules.

Show and hide more. Table of contents Product information. Get it now. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field.

The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information.

Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere.

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