Android sygic maps will not download

Before you submit a request. Facebook Twitter LinkedIn Youtube. If the app gets stuck when downloading maps, or a map download wouldn't complete no matter how many times you try to download it, then there is a number of troubleshooting steps you can try by following this guide.

Below is a quick interactive guide to help you troubleshoot this kind of issue. Simply click the "No" button beneath it after performing the steps to proceed with additional troubleshooting steps:.

Make sure you have sufficient free space in the device's memory or SD card. If you don't have enough space, you will not be able to download additional maps. Try using a browser and check if you can access the internet - if you can't, then it's likely a network issue, probably a simple router restart will help. Also check for any firewall or antivirus app that could be blocking the download - try disabling or uninstalling any firewall or antivirus app.

We do understand your concerns when using them, rest assured though that we are just doing this to troubleshoot erroneous behavior. We've also experienced many cases in the past when another app was blocking the connection between Sygic and our servers. Please make sure you don't use an app that could do so - like a VPN app, a remote desktop app, even some adblock apps have managed to block our app from downloading maps, etc. Restart the app afterwards and try again.

If you have more than one android device at your disposal, try downloading the map on the other device as well. If the issue is present on two devices on the same connection, then try using a different network connection.

You also may want to try downloading a different map, whether the issue is present on one specific map, or on multiple maps. Beginning in version A premium license must be active for this add-on to be visible. We acquire the map data from TomTom, and getting it every month results in higher costs for us, that's why we can only offer this more frequent update plan as a paid add-on. Certain maps available in Sygic use data which is sourced from other companies, not TomTom.

These maps therefore cannot be included in the Monthly Map Updates upgrade, and their free updates will in general be less frequent :. If there is no update option available, then you have the latest maps already loaded. Once we release a map update, you will see a notification icon in the main menu of our app next to the "Maps" option.

To update maps:. Map versions may differ in different apps and products due to the nature of each app's development and release schedule. Older app releases require an app update to the latest version to receive new maps, as map updates are available only in the latest app versions. Submit a request. Back to the section overview.

Application updates. Thank you. You request has been sent! Our support staff will review it and contact you back within the next days. Device model name. Operating system version. Select language Navigation. Video guides. User guides.