Cant download fitbit app for windows 7

Help please. Hey easterbunny49 thanks for join us and welcome to the Community! Let me share some steps and lets try to fix this issue:. Clear the Browser Cache on your Computer. Open the app and follow the instructions to create a Fitbit account and set up your tracker.

You can set up and sync wirelessly if your computer has Bluetooth. If your computer doesn't have Bluetooth or the Bluetooth signal is weak or problematic:.

Note that Fitbit Surge requires the wireless sync dongle. I hope this helps, let me know how it goes! I'm so happy to hear that you are back on track now! Let me know if you have any other error massage. Don't forget to visit our Discussion Board , where you'll find a lot of tips to hit your goals! Enjoy your weekend! The MSN store doesn't work. I click on one of them and it goes back to the previous screen. It just keeps going around and around without downloading.

There's no screen where I can choose to create a new account. Have had Fitbit Alta about 1 month. Had the Windows 10 app, things were great until there was some kind of update from Micosoft and the app quite working. I have attempted numerous times to "Get the app", but the only thing that happens is it makes my screen pulse once, then nothing happens! I've had to install the fitbit connect in order to sync and then go to the dashboard.

And, yes, each time I attempt to download the Window's 10 app, I uninstall the fitbit connect. The sleep monitoring is my main focus right now and I find the small illustrations of the data on the dashboard difficult to read. I downloaded Fitbit Blaze today, but I am not able to use it. I was able to creat and account but not able to see time and date.

I am also not able to charge it after connecting same to my computer. All it is showing is fitbit. I have tried this repeatedly and still cannot download the app to my pc. It worked seamlessly on my old pc! Any other ideas please? Did you even READ the original poster's question? They asked how to download it. Your solution starts with "make sure it's installed".

Good grief! Worse, none of the links I've been able to find actually provide a way to download it! Thanks for your feedback and sorry for the confusion here CRoth. The information is private unless you change your privacy settings and opt to share age, height, or weight with Fitbit friends.

Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Report this post. Lovehound you might want to check and see if that Dongle should have been included with your purchase, it came with mine Bestbuy May The dongle is indeed a usb to bluetooth device, and worked flawlessly before Fitbit broke it with an update.

I talked to Fitbit custo service today and they said they used to include the dongle but quit because so few people needed it an euphemism for Windows 7 users that it was wasted money.

However the Fitbit custo rep was very nice to me and told me I could sync with my cell and then transfer that to the Windoze app and get about the same thing.

He helped me find the dongle in their Fitbit store. I almost expected him to offer to send me one for free, but no. Despite my rather snotty tone the CS continued to be polite and respectful. Truthfully I think they should start thinking like Amazon and simply send the dongles free to customers who request them.

By the way, I confirmed my suspicion that the dongle is a Bluetooth dongle, and my laptop already has Bluetooth. I'm a retired software engineer and I told the CS guy that their engineers broke the Fitbit Windows app with an update, and that if they were a world class corporation they'd just update the software again to support Windows 7. It's like, Windows 7 will be with us until end of support planned for January 14, Fitbit has a first rate product but has a second rate corporate staff and a third rate software engineering team.

I hate to be nasty but that is the honest truth of it. I am never ashamed to tell the truth. Their custo support guy was pretty nice to me, but not nice enough to offer to send me a free dongle that is required for my laptop to access my Fitbit Alta HR. Where did you read that Fitbit is like Amazon that has a supply of products computerized in contort control down to the spot on a shelf in sometimes multiple warehouses in a single state. Along with music and ebook readers.

Don't bother I still can't get fitbit to recognize my Charge. None of downloads listed here work on my Win7 PC. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Windows 7 app not available for download. Report this post. All the links keep directing me to an the Windows App store that says "Not compatible with your device" Anyone have a download link?

Best Answer. Labels: Labels: Charge HR. All forum topics Previous Topic Next Topic. Fitbit Community Council members are a select group of volunteers who share support knowledge on the forums and advocate for the betterment of Fitbit products and services.

Learn more. Community Legend. He told me this is using 'fit bit connect'. It worked. Hi guys! How are you doin' today? JMR2 So, can you please tell me, are you getting some type of error when trying to download the Fitbit connect program? This didn't work - nothing shows up. Is this a Windows 10 issue or a Chrome issue or a Me issue? KimHalpert welcome to the forums! Are you using a Windows10 computer?

Do let me know. If you are having issues downloading Fitbit Connect, please take a look at this post with further instructions. I really hope this helps. Keep me posted! Did you receive the answer you were looking for? Mark the post as an accepted solution! When I go to the setup page and choose Windows 10, the page refreshes with nothing happening.

If you click download from windows store, it sits at. I've deleted my cookies, tried chrome and IE. Nothing is working. KimHalpert thanks for getting back to me. In that case, I recommend following the steps from this post right here. JenRW welcome to the forums!

Thanks a million for sharing what worked for you. It's great having you around! It's been three days and no progress and usually I don't speak out agaisnt the help desk but are you even reading the case? It would save us both a lot of time. SO again - can't get the app to download, can't download from the site from IE or Chrome.

KimHalpert Thanks for getting back to me! So sorry for the confusion here. If you don't mind me asking, could you please share with the rest of us the other way you found to fix this?