How many telus users
This performance was backed by our highly engaged team, world-leading wireless and fibre broadband networks, strong digital capabilities, and superior service offerings. In addition, for the second year in a row, Canadian-based Tutela placed TELUS first in respect of quality, latency and download throughput, for our wireless network, nationally.
Our wireline broadband network was similarly recognized, with U. At a time when the speed, quality and expansiveness of our networks has become more important than ever, these recognitions are particularly resonant. Furthermore, the unparalleled skill, innovation and grit of our team underpins our leading multi-year dividend growth program, now in its eleventh year.
TELUS International has evolved, over the last 15 years, into a digital customer experience innovator that harnesses the power of technology to provide outstanding customer and community experiences on a global basis.
Our integrated and broad portfolio of solutions within these growth verticals, combined with a strong financial growth profile, further enhances the differentiated value we are creating for our investors.
Throughout , our mobile clinics supported 28, patient visits, including administering 12, COVID assessments and tests. In , we achieved healthy free cash flow growth of 54 per cent, reflective of positive year-over-year EBITDA growth, despite an unprecedented operating environment, and lower capital expenditures as planned.
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Allowing customers to take control of their home Wi-Fi to configure, manage and solve problems would help customer satisfaction as well as remove some call response requirements on support teams, who would then be able to address other needs. TELUS was already in discussion with Accenture about the potential of the Smart Home for their customers, and it became apparent that solving the Wi-Fi management challenge was part of a journey that would allow more sophisticated services to be offered in the future.
Accenture helped TELUS to bring multiple internal teams together as one and to cross-pollinate workloads, introducing new ways of working with agile principles.
The team rated and prioritized the scope of work according to the business case, triaging activities to keep the development pace brisk. Android and iOS teams worked side-by-side. Opex savings, reduced incoming call numbers, enhanced customer value and satisfaction drove the work. Available for free to more than 1. TELUS deployed the gold standard across the industry for device management. Accenture supported the interface and pulled all the data into the application. The app launched in August , less than eight months after development began.
It is the fastest customer-facing app TELUS has ever launched and beat its nearest competitor to market by nine months. TELUS was also able to start looking pro-actively at device analytics for real time views of performance and usage statistics and then could act and eliminate even more service calls.
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