What does customer recall mean usps

How It Works Need an intercept? Available for letters, flats and packages with a tracking barcode. Options include return to mailer or redirect to a new address or to a Post Office as Hold For Pickup service.

Automated customer notification on the status of the service request is available through email, USPS Package Intercept history reports through the application or customer extract file through the Product Tracking System. How do I get started? Customer must be a registered BCG user. Alternative addressing formats under Forwarding service is not provided for such mail.

Undeliverable First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces with any alternative addressing format are returned with the reason for nondelivery attached, only if the address is incorrect or incomplete or the mail is undeliverable for another reason as shown in Exhibit 1.

The Priority Mail portion of a Priority Mail Open and Distribute shipment receives the forwarding, return, and address correction services described in Exhibit 1. The mail enclosed within the Priority Mail Open and Distribute shipment receives the services appropriate for its class. Address Change Service under 4.

If change-of-address order on file: Months 1 through Piece forwarded no charge ; separate notice of new address provided address correction fee charged. Months 13 through Piece returned with new address attached no charge.

After month Piece returned with reason for nondelivery attached no charge. Months 13 through Piece returned with new address attached no charge ; separate notice of new address provided address correction fee charged. After month Piece returned with reason for nondelivery attached no charge ; separate notice of reason for nondelivery provided address correction fee charged. If change-of-address order on file: Months 1 through Piece forwarded no charge. Months 13 through Piece disposed of by USPS; separate notice of new address provided address correction fee charged.

After month Piece disposed of by USPS; separate notice of reason for nondelivery provided address correction fee charged. If permanent change-of-address order on file: Piece returned with new address or reason for nondelivery attached in either case, no charge. If temporary change-of-address order on file: Piece forwarded to temporary address no charge ; no separate notice of temporary address provided.

If no change-of-address order on file: Piece returned with reason for nondelivery attached no charge and separate ACS notice provided. If permanent change-of-address order on file: Piece returned with new address or reason for nondelivery attached and separate ACS notice of new address provided. If temporary change-of-address order on file: Piece forwarded to temporary address no charge with no notice to the mailer. Does not meet Move Update requirement. Publications with an alternative addressing format under Except as provided for Full-Service under 4.

ACS participants may receive the change notice before day 60, if so requested. Copies received after the address correction notice is mailed are disposed of by the USPS. When copies of the publication cannot be forwarded, the address correction notice is prepared for the first undeliverable issue of the publication received.

This endorsement obligates the publisher to pay return postage. Each returned piece is charged the single-piece First-Class Mail or First-Class Package Service — Retail price for the weight and shape of the piece, and the letter-size nonmachinable surcharge if applicable, or the Priority Mail price for the weight and destination of the piece. When the address correction is provided incidental to the return of the piece, there is no charge for the correction.

A publisher may request a refund of the fees paid for duplicate address correction notices on Forms provided by the USPS if the customer submitted a change-of-address order and the first and duplicate notices are provided electronically via ACS or on printed copy by a Computerized Forwarding System CFS unit. The refund request must be supported by documentation showing the number of duplicate notices received. If change-of-address order on file: First 60 days: Piece forwarded no charge.

After day period: Separate notice of new address or reason for nondelivery provided in either case, address correction fee charged ; piece disposed of by USPS. After day period: Piece returned with new address or reason for nondelivery attached in either case, only return postage charged at First-Class Mail or First-Class Package Service — Retail single-piece price or Priority Mail single-piece price, as appropriate for weight of piece.

The exceptional address format under After the per-piece weight is determined, all the pieces are weighed in bulk and divided by the per-piece weight to determine the total number of pieces. Calculate the return postage using these numbers. Mail sent as BPRS under Customized MarketMail under If change-of-address order on file: Months 1 through Piece forwarded no charge ; separate notice of new address provided. Months 13 through Piece returned with new address attached only weighted fee 2 charged.

After month Piece returned with reason for nondelivery attached only weighted fee charged. Months 13 through Piece returned with new address attached and separate ACS notice of new address provided. Weighted fee 2 charged for return of piece and address correction fee charged. After month Piece returned with reason for nondelivery attached and separate ACS notice of reason for nondelivery provided.

If change-of-address order on file: Months 1 through Piece forwarded. Forwarding postage is charged to the mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of new address provided electronic ACS fee charged.

Separate notice provided electronic ACS fee charged. Months 13 through Piece returned with new address attached; return postage is charged to mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of new address provided electronic ACS fee is charged. After month Piece returned with reason for nondelivery; return postage is charged to mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece.

Separate notice of reason for nondelivery provided electronic ACS fee is charged. Months 13 through Piece returned with new address attached only Bulk Parcel Return Service fee charged. After month Piece returned with reason for nondelivery attached only Bulk Parcel Return Service fee charged. After month Piece returned with reason for nondelivery attached only weighted fee 2 charged.

In all cases regardless of whether a change-of-address order is on file : Piece returned with new address or reason for non-delivery attached and separate ACS notice of reason for nondelivery provided. Restrictions: The following restrictions apply: 1 USPS Tracking is the only extra services permitted with this endorsement.

If change-of-address order on file: Months 1 through Piece forwarded; postage due charged to the mailer as follows; at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece; separate notice of new address provided electronic ACS fee charged.

Restrictions: The following restrictions apply: 1 USPS Tracking is the only extra service permitted with this endorsement. Does not meet the Move Update requirement. Undeliverable USPS Retail Ground, Parcel Select, Media Mail, and Library Mail with this address format are returned with the reason for nondelivery attached only if the address is incorrect or incomplete, or the mail is undeliverable for another address-related reason.

If a USPS Retail Ground, Package Services except for unendorsed Bound Printed Matter , or Parcel Select mailpiece and any attachment are not opened by the addressee, the addressee may refuse delivery of the piece and have it returned to the sender without affixing postage.

If a USPS Retail Ground, Package Services, or Parcel Select piece or any attachment to that piece is opened by the addressee, the addressee must affix the applicable postage to return the piece to the sender. An undeliverable USPS Retail Ground, Package Services except for unendorsed Bound Printed Matter , or a Parcel Select mailpiece that bears postage with a postage evidencing imprint and that has an illegible or no return address is returned to the meter licensee or PC Postage customer upon payment of the return postage.

The reason for nondelivery is attached, with no address correction fee. Parcel Select forwarded as postage due to addressee at the Parcel Select Ground price plus the additional service fee. In both cases, separate notice of new address is provided address correction fee charged.

If addressee refuses to pay postage due, piece is returned with reason for nondelivery attached and postage charged as follows: Parcel Select: at the Parcel Select Ground price plus the additional service fee. If change-of-address order on file: Months 1 through Parcel forwarded.

If addressee refuses to pay postage due, piece is returned with reason for nondelivery attached; postage charged as follows: at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee. Restrictions: The following restrictions apply: 1 USPS Tracking and Signature Confirmation are the only extra services permitted with this endorsement.

If change-of-address order on file: Months 1 through Piece forwarded; postage due charged to the mailer at applicable Forwarding Fee based on the piece shape flat ; separate notice of new address provided electronic ACS fee charged.

Restrictions: The following restrictions apply: 1 USPS Tracking and Signature Confirmation services are the only extra services permitted with this endorsement.

Does not meet the Move Update Requirement. Directory service is provided for Priority Mail Express that cannot be delivered because of an incorrect or incomplete address.

The Priority Mail Express portion of a Priority Mail Express Open and Distribute shipment receives the forwarding, return, and address correction services described in Exhibit 1. The mail enclosed within the Open and Distribute shipment receives the services appropriate for its class. Undeliverable or unclaimed Priority Mail Express is held by the USPS for 5 calendar days before it is returned to the sender at no additional postage, unless either of the following applies: The mail is refused before the end of the 5 calendar days.

The mail is not refused and the sender has specified in the return address a longer holding period not to exceed 30 days. The sender may also place an instruction above the return address, subject to Package Services at the single-piece price for the specific class of mail. For both types of host pieces, if the attachment or enclosure is a nonincidental First-Class Mail attachment or enclosure, the weight of the attachment or enclosure is not included when computing charges.

Items with incidental First-Class Mail enclosures or attachments are returned according to the class of the host piece. An undeliverable combination mailpiece that is not returnable to the sender, of which one part is First-Class Mail, is given the treatment that applies to the class of the other part.

For 10 days if for general delivery at an office with city carrier service. If the addressee notifies the postmaster of a delay in claiming the mail, the postmaster may hold such mail up to 30 days. For 15 days if for general delivery at an office without city carrier service. The disposition of dead mail items is as follows: Nonmail matter e.

Undeliverable, unendorsed USPS Marketing Mail, printed matter, circulars, newspapers, magazines, and other publications, and unidentified articles that have no value are disposed of as waste. Dead letters are opened at mail recovery centers to determine the name and address of the addressee or sender to permit delivery or return.

Dead parcels are opened at the Mail Recovery Center see Dead parcels returned to the sender or delivered to the addressee are priced postage due at the zone price from the dead parcel branch.

If parcels are endorsed to show that they are USPS property, or that the sender refused to pay postage due on return as undelivered, the parcels are considered USPS property.

Access to the application is available on USPS. Customers must provide an acceptable primary form of identification as specified under Customers using the ICOA method must provide a valid credit card number for identity verification.

Barcodes on redirected mailpieces should be obliterated to facilitate automation processing. Individuals may not file a change-of-address order for mail originally addressed to the individuals at Department of State ZIP Code Additionally, individuals may not file a change-of-address order to have mail forwarded to Department of State ZIP Code All other change-of-address methods are prohibited. Permit imprint. For electronic option, mailers establish an electronic link with USPS to exchange acceptance and delivery data.

If the electronic option is requested for Hold For Pickup service for all of the pieces in the mailing and the mailing consists of pieces of identical weight, then postage may be paid by any method in 3. If the pieces are not of identical weight, then either the exact postage must be affixed to each piece or postage must be paid with permit imprint using eVS Except as provided in 3.

If the mailpiece is a machinable parcel under The parcel must be able to maintain its shape, integrity, and rigidity throughout processing and handling without collapsing into a letter-size or flat-size piece. Priority Mail Express items containing cremated remains. Insured mail. Signature Confirmation. In addition to the markings defined in 3. An electronic option for notices processed electronically, except automated notices under 4. A default manual process for notices generated manually.

A participant code consists of seven alpha characters, aligned left, and must be preceded by a single pound sign delimiter on the top or OEL line of the address block. Print the ancillary service endorsement and the participant code in a non-narrow variant of Helvetica or Arial sans serif font in the range of 10 to 12 points. Use equal line spacing in the address block, including the participant code line and mailer keyline.

When placing the participant code in an optional endorsement line OEL , the participant code must occupy the first eight positions in the left part of the OEL and be formatted as indicated in When placing the participant code in the address block, place it on the top line. The address block information may be on an insert in a window, on an address label, or preprinted on the mailpiece.

Mailers preprinting the participant code on an envelope rather than printing it in the address block or on a label must meet the conditions in 4. Place the participant code not more than two line spaces above the top line of the address block using the same line spacing size as used in the address block. When using a mailer keyline, place it in the top line of the address block but below the preprinted participant code.

OELs are prohibited when a mailer keyline is used. If using delivery point barcodes in the address block, mailers must place them in one of the following positions: When using a mailer keyline, place the barcode between the top line of the address information and the mailer keyline.

When not using a mailer keyline, place the barcode between the top line of the address information and the participant code. Above the participant code and OEL, except when placing the participant code under 4.

Mailpieces must meet the following specifications: Letter-size mailpieces must be automation-compatible. Flat-size mailpieces may be mailed at nonautomation or automation prices. If using a window envelope, maintain a clearance between the leftmost and rightmost bars and any printing or window edge of at least 0.

The Intelligent Mail barcode must contain an digit delivery point code that correctly corresponds to the delivery address. The Intelligent Mail barcode must meet the technical specifications as described in Once the ACS fee charges have been invoiced, any unpaid fees for the prior invoice cycle month would be assessed an annual administrative fee of 10 percent for the overdue amount. The electronic address correction notices are charged at the applicable Full Service address correction fee for all future billing cycles.

Mail showing specific instructions of the sender e. Perishable items not marked to abandon that cannot be delivered before spoiling, or day-old poultry that cannot be delivered within 72 hours after hatching. These items are returned to the sender immediately, if the return can be made before spoilage or within the hour period. Notify mailer of disposition. Domestic mailpieces requiring a customs declarations label see Mailpieces that do not contain a tracking barcode including those for extra services.

Postage and fee payments are as follows: For retail customers, the Package Intercept fee may be paid by credit or debit card at www. Payment of any applicable postage and fees for the new mailpiece will be charged at the time of the intercept when possible, or otherwise will be collected from the recipient as postage due upon delivery.

Only the following extra services may be added: Adult Signature Required. Adult Signature Restricted Delivery. Insurance if the original shipment included insurance and only for the original value stated.

The mailer gives the USPS a written and signed request, describing the mail by size, color, weight, identifying markings, number of pieces, class of mail, and type of postage payment.

The request must include the authorization to withdraw and dispose of the mail. The mailer sends the request to the postmaster of the accepting Post Office if the mailing has been deposited but not accepted or to the postmaster of each destination office if the mailing has been accepted.

The mailer entered the mailing early enough so that delivery can be expected on or before the scheduled delivery date. The mailer sends the request to the postmaster of the accepting Post Office if the mailing has been deposited but not accepted or, if the mailing has been accepted, the mailer either: Attaches a facing slip to each bundle of mail showing the company name, person to contact, telephone number where collect calls are accepted , and the scheduled delivery date after which the mailer does not want the mail delivered.

The mailer also authorizes the withdrawal but not the disposal of the mail. Sends a written request to the postmasters of destination Post Offices before depositing the mail, stating that time-dated mail is to be received at their offices and describing the mail by size, color, weight, identifying markings, number of pieces, class of mail, and type of postage payment.

The mailer also authorizes the withdrawal and disposal of time-dated mail if received after the scheduled dates. A package pickup that occurs as part of a regularly scheduled delivery or collection stop. A minimum of seven pieces of the eligible types of mailpieces in 7. This agreement must be completed and signed in advance of any pickup request made under this standard. Incidental amounts of other postage-affixed, full-price mail also may be collected when Pickup on Demand service is provided for: Priority Mail Express.

Priority Mail. First-Class Package Service — Retail. First-Class Package Service — Commercial. Parcel Select Ground. Package Services parcels. Parcel Return Service. Global Express Guaranteed. Priority Mail Express International. Priority Mail International. First-Class Package International Service 7. The terms of the service agreement may be amended with the consent and approval of both parties.

Correct the house, rural, or Post Office box number; correct the last line Post Office name, state abbreviation, and 5-digit ZIP Code ; and, in multiple-unit buildings, add apartment, suite, or room numbers if known by the USPS employee.

Correct spelling of street names, suffixes, and placement of directionals to conform to the Carrier Route File scheme. Provide new addresses, including ZIP Codes, for customers who have moved and filed permanent forwarding orders that are still active, and for addresses, if known, that are undeliverable because of USPS adjustments.

Correct last lines Post Office names, state abbreviations, and 5-digit ZIP Codes , spelling of street names, suffixes, and placement of directionals to conform to the Carrier Route File scheme. Cross off numbers representing incorrect or nonexistent street addresses, but do not change or add numbers. Enter the number of separate family units opposite addresses of multiple-unit dwellings. Group the corrected cards or sheets by carrier route for return to the list owner.

If the request is approved, an agreement must be obtained from and signed by an authorized official of the board or commission detailing the terms under which the change-of-address information is to be released. The board or commission receives the requested information from the postmasters of the listed Post Offices and pays those postmasters the applicable fees. Sequencing of address cards or electronic address files, plus inserting only blank cards for missing addresses or missing sequence numbers for the addresses missing from the electronic files.

Sequencing of address cards or electronic address files, plus inserting cards with addresses for missing or new addresses, or inserting addresses into electronic files for missing or new addresses.

For address cards or electronic files, if qualification is met, the USPS will provide seeded addresses to the list owners for inclusion in their address files for file protection. If a request for sequencing contains a seeded address, the owner of the seeded address will be notified within 30 days of detection. If all known possibilities of fraud cannot be ruled out, the request will be denied and the Postal Inspection Service will be notified.

Card Processing. Cards must be faced in the same direction and bear only one address each. The address must be within 1 inch from the top edge of the card in about the same location on each card submitted. Each card must include a complete address, but the ZIP Code is optional. Street designators may be abbreviated as shown in Publication 28, Postal Addressing Standards. When sequence cards are used to obtain address sequencing information for Post Office boxes, the box section number must be substituted for the carrier route number if shown.

Electronic Processing. The customer must submit address files on electronic media, as described by USPS. Call the National Customer Support Center at for a copy of the required format.

The customer must submit the containers of address cards to the district manager of Address Management Systems for carrier routes within the corresponding district. Exception: Address cards only for addresses in the city where the customer is located may be submitted to the postmaster of that city.

Each group must be accompanied by a statement showing: Types of addresses residential, business, or a combination. Number of addresses on the cards or in the address file. Name, mailing address, and telephone number of the list owner or agent. The USPS attempts, but does not guarantee, to make simple corrections to addresses e.

Mailpieces that are undeliverable as addressed and do not have a return address. Items damaged due to improper packaging, or items found loose in the mailstream and the owner is unknown. The mailer sent item to an incorrect postal facility for delivery from that facility, for example, an incorrect destination delivery unit which does not have the final delivery address within its service area.

Scanned a t unit for postage verification purposes. Item is being returned to sender for any number of reasons including refused, undeliverable as addressed, etc. The 09 should not ordinarily be seen — instead one of the subsets of the return to sender event will be provided.

See Return to Sender codes on next page. This event indicates that an item was picked up by the customer. Shipping Partner events will only be seen if the mailer provides them using the Shipping Partner Events Code file. These events are never generated by a physical scan from the Postal Service. Return to Sender Codes. There is not enough address information on the package to determine the delivery address.

The recipient moved from the delivery address and left no forwarding address. The recipient moved and left a forwarding address but the forwarding address has expired. Items will not be forwarded unless a new current address is on file. The physical address for the mailpiece is correct but the intended recipient does not reside there.

Rarely used.