How does pacsun ship

Company won't stand by the quality of their products and make things right. I have seen a bunch of negative reviews and want to give my own review based off my recent purchase.

I ordered 2 hats and a long sleeve on Cyber Monday. One week later, I got the package through first class mail, hats and shirts sealed in plastic bags with original tags. The quality is what you would expect with Pacsun so nothing was wrong there.

My experience was just as good as any large retailer - decent shipping time, product matching what I would buy in store, and confirmation emails with tracking. At the end of the day, I would buy again from Pacsun.

I ordered one single item over 15 days ago. It still just says "processing. I've tried 4 times now to contact them using the ridiculous Live Support because their phones and email are shut down and every time I get below 10 in the Queue Position after waiting literally over an hour, it magically "reconnects" me and deletes the chat.

I have not heard a single thing from them about my order since the day I ordered it. Awful service. Absolutely terrible. From their website their rules to delivery. Online customer service is the worst. Ive been trying to call them multiple times today and I get stuck on hold for 20 minutes every time and they never answer. Didn't receive my order and can't return it only so now I don't have my order nor money. Absolutely worst online shopping experience. I placed a dollar order with overnight shipping over a week ago.

Signed up for message updates everything. And they have done nothing so far. My order still has not even been processed by the warehouse I have gotten no updates. But my package has been received by the warehouse so they just aren't processing it. I ordered 6 pieces of clothing over 40 dollars per piece of clothing and it has taken a them this long to still not even have it processed. Compared to everywhere else you can shop this will never again be my first choice. I can safely say they have lost my business after this order arrives whenever that may be.

The clothing they are selling is great but when it takes this long with overnight shipping to even be processed by the warehouse after it is received by that same warehouse it is not worth it by any mean for me.

And nowhere on my tracking does it say that they need to be shipped to the warehouse from out of country which is why I thought it was taking so long so there really is no reason for it to takes weeks to even process my order. And nowhere on the website does it say shipping will take this long. No warnings whatsoever just weeks of waiting and text messages about how you should go buy more from them when you haven't even received your first order.

Bad customer service all the way around on this one. Products used: I bought 6 pieces of clothing but still not here I have only received an order confirmation.

No update on the delivery at all. I'm not complaining about the length of time I've waited I just would like an update and an estimated time frame on when my sweatshirt will be arriving. I've emailed and tried to call their costumer service with NO luck. I will no longer be buying online from them. Please review your payment settings and try again.

Thank you for your patience! Worst online store and it's been this way for over a year! No customer service either. I have a paypal payment that went through but order did not process.

Three weeks and I can't get it resolved! Can't get my money back! Can't get any help! Still says payment is pending! Apple Pay doesn't work. Credit card doesn't work. My order was split up into 2 shipments. The first one came, not damaged in any way but the wrong size. Then, a few days later they canceled the other half of my clothing just because it was "out of stock". Will be trying again later. Very disappointed.

PacSun has a lot of variety of clothing for good prices, their deals were good so I was trying to buy some clothes as gifts. I bought a gift card but it would not work because there was a pending balance on the gift card even though there were no orders made. I contacted customer service, and we found out the issue, the next day I emailed them back, and they got back to me quick. Customer service was easy and quick.

However, on the website, whenever you click back from the item you don't want anymore, everything shifts back up, I don't know if this could be fixed but it would be nice if it didn't refresh the page every time. However, after all of that, checking out was easy.

I ordered online and received half my order. There hours are so awful they close at 5 pm. I love their clothes but service is awful take a picture of everything you order! I have been on the phone with them multiple times to get my order and a month later still have not gotten it. I intended these things to be for gifts but they most likely will never come.

My daughter is a big fan of the store and has always found a lot of nice clothes there. My rating isn't a reflection of the store but of the website and customer service. Returns with exchange by mail are a hassle. They never answer my calls. Emails are a generic response. There is no option for a live chat like on many other sites. I understand services are slow right now with reduced staff but many other stores that I deal with are handling it much better.

They actually don't even acknowledge me. Very disappointing considering the amount of money I spend there each month. My order has literally been "processing" for 21 days now with absolutely no sign of of coming any time soon.

Unless you're interested in waiting for your package to "process" for weeks on end don't bother trying to order from them online. I ordered Jan 13th and received my order in Canada on Jan 29th, it was decent shipping time considering the pandemic.

I got got everything i ordered and it was great quality! Would definitely purchase something again from them. If I could give zero star rating i would. They admitted i ordereda womens 9 and I received a mens 9. I've called and spoke with 2 people 2 says in a row that I can barely understand and still have no return label in my email. They keep telling me it is coming. Will never order again from pacsun. This was ordered right before Christmas as a gift. They make it so difficult to get our money back.

I have never had a company to request police report for every little detail on a package that was returned to them because of incorrect address. They are the worst! I will spread the word about this company and just don't ever purchase anything from them.

Not worth the hassle. I ordered size 5 womens shoes, they gave me sIze 5 of men's which is clearly a size 7 for women. I also ordered a shirt, paid for it, been waiting for an update for a week now so i contacted customer service, they told me they have cancelled the shirt because it was sold out.

They didn't inform me about it. Some stuff are listed available but are sold out already. I went to my local PacSun, but the selection wasn't as good as I remember.

They don't have some of the brands that I got last time I was there, so I decided to try there site. Ordered a few pieces of apparel off the site to see if the buying experience matched their selection.

Three of the four items shipped in decent time and arrived in the given window. The fourth item was from a different vendor so it took longer, but when it arrived I opened it to find they had shipped me the wrong shirt.

It was the right brand, color, and size, but it wasn't the the shirt I ordered. I contacted support and they told me that they were sorry I was shipped the wrong item, and that the one I ordered was out of stock. They said they would refund me, and asked me to ship the shirt I had received back with a provided shipping label.

Thing is, this means they shipped the shirt I ordered to the wrong person, meaning two people didn't get what they ordered, one of those people being me. Ended up settling for what the sent me, but it wasn't a great first experience ordering from them. Knowing I might get shipped the wrong stuff whenever I order from them doesn't give me a ton of confidence in their site.

Tip for consumers: Their site has a good selection, but you may get sent the wrong stuff, and their customer service is hit or miss. Horrible experience. Ordered a birthday gift with plenty of time. Paid extra for express shipping just in case. Total waste of time and money. Can't get any customer service, according to PacSun the package has "shipped" but all they did was create a label with FedEx.

FedEx confirmed that they are still waiting to receive the package. I trust FedEx. Thanks PacSun for ruining a birthday. Shipito can place an order with Pacsun on your behalf, thanks to their superb concierge service.

Shipito handles everything for you. They have plenty of different options for different types of buyers, no matter how often you order from online stores!.

If you need a US-based address for your order, claim your free one through the Shipito website. Sign up for an account and receive an address you use when ordering online with American companies. Order from Pacsun as normal, but under shipping address, enter the Shipito address. Your order will then turn up at their facilities, The nice thing is that Shipito will automatically let you know your goods have turned up. The items are processed — pictures taken and package consolidation — and then shipped out to you.

Shipito will include extra protection to ensure products are safe in transit.