Why is 02 signal down 2017

Luke Stagg runs a plumbing business and depends on his phone, but he couldn't get through to customers or use his sat nav. Mischa Bittar is also a plumber. He said he had been "unable to contact any of my engineers or customers via email, unable to use our mobile systems to contact any engineers at all, so everyone's just had to down tools today".

Omeran Amirat said he had been a loyal O2 customer for a long time. He said he had bids on eBay on Thursday morning but he could not do them because the O2 network was down. They've gone now. He said he had lost the bids and "O2 are responsible". O2 compensation for customers over outage. Cubans get access to 3G mobile internet. Image source, Getty Images. Can I claim compensation from O2? Software glitch. Can I claim compensation? Knock-on effects.

Network down: how people are coping without a signal. Cut-off customers. View comments. Related Topics. Companies Mobile phones. Published 7 December Going to see an O2 guru on Thursday but hOpe I can get out of this contrct while still within a cooling off period. If you are still in the cooling off period I would advise you to get out of the contract. O2 will probably try to persuade you to stay with promises of network upgrades etc.

You will probably get the best deal from one of the independents such as CPW. If I had just wanted wifi coverage I would have bought an ipod with no line rental.

I was just emailing Toby re unlock codes again. He is very helpful but ultimately as I was saying to him o2 will lose more than I pay them by people like me not recommending them. Sadly TuGo is only available to you if you're on Pay Monthly Have you approached O2 about a boost box for your husband's account?

You can both get coverage that way in your home. Obviously won't help if you can't get coverage outside but after 8 months I would be filling in the complaint form and looking to leave my contact without penalty. I'm still waiting for a reply from Toby about this. I'm loathe to spend money on a boostbox when I'm already paying for service that I'm tied into for another 12 months. As I understand it, part of the role of the various Social Media Channels is to provide feedback for O2, otherwise there is no point in having all the different forms of contact, so I'm sure the issues are fed back anyway Maybe Toby can confirm if part of his and others role on here is to do just that?

Probably we don't hear back because O2 have so many problems with mast and signal issues, they haven't the finances to sort this out? So are unable to respond to anyones satisfaction Best plan? Shop Help My O2 Basket. Turn on suggestions.

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Is it affecting others on O2? If yes, please get them to go on to Status Checker too. MI5 Level Supreme. Good job Adam. Anonymous Not applicable. Surely people do not have problems finding the network status page? Anonymous wrote: Surely people do not have problems finding the network status page?

And I can guarantee we'll get the same questions posted in the near future again. The nature of forums. I just wonder two things: 1.

Perhaps people don't know about the network status pages that, let's face it, all the networks provide or 2. It is easier to ask a question and just wait for others to do the leg work for them? Anonymous wrote: It is easier to ask a question and just wait for others to do the leg work for them? I know MI5. I have the network status app. But I just wonder if newbies are unaware, find o2 community then ask instead of looking up previous answers first? Just a thought.

I would have thought the forum harder to find, according to some of the posts! Normal fixes such as switching off the cellular connection or restarting the phone entirely did not seem to work. O2's network status page recognised the issues but gave little information on what they were being caused by or when they might be fixed. The official O2 account also spent the morning replying to affected users to apologise for the outage.

Though O2's statement said the problem was "in some parts of the country" outage tracking website Down Detector showed issues across the UK. Join thought-provoking conversations, follow other Independent readers and see their replies.