How does vonage adapter work

Your phone maybe plugged into the incorrect phone port. Please try the other port. If you believe that you are connected to the correct phone port, please log into your web account to check the status of your service. If you have a single telephone line connected to your Vonage adapter, make sure it is plugged into Phone Port 1.

Your Vonage device has incorrect network settings. Please consult your device user guide. Your Vonage device is currently not available to place or receive calls, please hang up and wait. It will be ready momentarily. The Vonage device is in the process of an automatic restart. Informational message that indicates Do Not Disturb is turned on. You can turn this feature on and off from your telephone keypad or your Online Account. Certain conditions can cause an interruption in your Vonage service, such as an internet outage, power outage or change in configuration.

Typically, you can resolve these issues by a restart of your network equipment. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. If you subscribe to plans with monthly minutes allotments for example, U. The number transfer process takes approximately 10 business days from the time you confirm your transfer request.

Alarms, TTY and other systems may not be compatible. Vonage service operates differently than traditional See www. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

Vonage Residential Support Enter a search topic. Vonage Adapters. For more details about your Vonage adapter, click on the adapter name. Did this article answer your question? Yes No. Thanks for your feedback. International Sites Canada United Kingdom. An analog telephone adapter ATA is a device for connecting traditional analog telephones, fax machines, and similar customer-premises devices to a digital telephone system or a voice over IP telephony network.

Gor Parr Pundit. How does Vonage phone work? Loreto Kibblewhite Pundit. What Internet speed do I need for Vonage? Vonage recommends minimum upload speed of 90 kilobytes per second or greater per phone line to attain the highest audio quality.

Badreddine Jijchenko Pundit. How do I connect my phone to my cable modem? To connect a telephone line:. Connect one end of the phone cable to the Tel1 Voice port on the rear panel of the modem. Connect the other end of the phone cable to the telephone. Embarka Mateiro Pundit. How do I get a new Vonage box? Order a New Vonage Adapter. Sign in to your Online Account. Follow the prompts to complete ordering your new adapter.

Margert Fadda Teacher. How do I connect my Vonage phone line? Yes, in over 10 countries. See our included countries list for details. To what other countries besides Mexico will I have unlimited calling? This plan includes unlimited calling to landline phones in over 60 countries and to mobile phones in more than 10 of those. Can I call mobile phones and landlines in Mexico with this plan? How do I set up Vonage features? You can set up and manage your features through your Online Account.

Learn more about Vonage telephone keypad features. How do I use features with my mobile phone? With Vonage you can use your home calling plan on three smartphones and get the same great calling rates on the go. Other features, like SimulRing and Call Forwarding, also allow you to receive calls on smartphones, cell phones and landlines.

We recommend updating your location in your Online Account so that if any emergency calls are made, they will be sent to the proper location. How do I know which features are free and which I pay to add? And of course, you get our new and improved app, which lets you make and receive calls as if you were at home.

What is the Vonage Extensions app? And how do I set it up? The Vonage Extensions app lets you use your Vonage home calling plan to make and receive calls on three smartphones. The app can be downloaded from the Apple store or Google play store and linked to your Vonage service.

It lets you use your Vonage plan on your smartphone, so you can get the same low rates on the go. Can I use the Extensions app on more than one smartphone? You can download the app to three smartphones and link them to your Vonage home phone service, free of charge. Dial your access number displayed in your Online Account. Dial the international destination number, including plus the country code.

Where are my Voicemails stored with Voicemail Plus? Your Voicemails are stored on Vonage servers, so you can access them from any internet connection or any phone. You can also have your Voicemails sent to an email account and save them on your own device. Can text translations of Voicemails be sent via text message with Voicemail Plus?

Yes, definitely. Voicemail transcripts can be sent to you via text message. You can set this up in your Online Account depending on your plan, text and message rates may apply. How do I set up Voicemail Plus? You can set up Voicemail Plus from your Online Account or by using your phone's keypad learn more about Vonage keypad features.

If this happens, then all the other phone numbers will stop ringing. SimulRing, like all of our features, can be set up in your Online Account.

Can I forward calls to mobile and landline numbers with enhanced call forwarding? Yes, and yes. Call Forwarding can be set up to ring any landline or mobile phone number. Calls forwarded to numbers in countries outside of your calling plan will be charged at our low per-minute rates. Will the caller know the call has been forwarded to another number?

Only you will know that the call was forwarded. If you have access to the internet, you can sign in to your Online Account to manage your Call Forwarding settings.

You can also learn more about turning this feature on and off using your telephone keypad. What is a Virtual Number? A Vonage Virtual Number allows you to have a local area code and phone number in another state or country. This means you can make calls, and be reached by people with the same area code, for the price of a local call. Note that your U. In what countries can I set up a Virtual Number? You can get a Virtual Number in 22 different countries. To see the list, go to our Vonage Virtual Numbers page.

Can I choose the entire number instead of just the area code? When selecting a Virtual Number, you can only choose the area code. The rest of your number will be assigned during set-up.

How do I set up a Virtual Number? How do I add more lines to my Vonage service? To add another voice line or a dedicated fax line, simply go to your Online Account once your primary number is set up. Can I have two phone numbers registered to the same account? Adding a second voice line, or a dedicated fax line to your Vonage service can be done through your Online Account. Can I add an international number to my U.

Vonage account? This will give you a local area code and phone number in another country for people to call and reach you on your Vonage number. How can I add a fax line to my Vonage service?