Can you order jennifer convertibles online

Won't mention name. Was nasty. Stated, "Oh I will not refund you. I said, "Why not? Come to see the table made in China. Poor quality. Not worth the price they charged! He proceed to say, "Oh I will get letter together and have my account send to you. Still all same then received a letter whereas to, "You are not allowed to claim or stop payment with credit card. That being said I don't want to purchase anything now, But want my money Back. This is a nightmare!

The saleslady Cynthia told me it would take up to 16 weeks for delivery. I never heard anything from them so I followed up in July and was given a run-around and then finally informed the fabric was out of stock. After asking to change the fabric to something in stock, I was then told the components for the recliner were on backorder but they were hoping the furniture would be ready for me in the middle of July.

I asked for a refund and was told I could not get my money back because they have already started manufacturing my furniture. Once again time goes on and I never hear back from them. I called to check on the status on August 23, , and they had no updated information to give me at first until I just asked for a refund again. They had Fred who must be the Manager call me back with suddenly new changing information that my furniture should be arriving at their Warehouse in 2 days which was Wednesday and Friday I will be receiving a call to schedule delivery.

I was very upset that Fred told me he could not give me a refund because the furniture is on its way to a NY Warehouse and delivery should be in another week. Well, I received no call from them on Friday regarding scheduling delivery and decided to call them myself. Now the story changes and I was told it's the weekend and somebody should most likely call me next week.

They will not continue to string me along with stories and have run out of time with me. I have been reasonable and patient enough. I refuse to accept any more excuses and need to take them to small claims court because Fred is refusing to cough up my refund.

Keep the furniture and give me my money back. Stop the lies to customers about untrue delivery timeframes and be honest so that they will better know what to expect. After reading all the complaints, the furniture is not good quality or worth the wait. Get buying tips about Furniture Stores delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. The dresser and one nightstand was damaged and we refused delivery.

I've been to the Carle Place store 3 times to no avail then contacted corporate. A woman named Victoria assured me that she would have this resolved. I specifically said that I wanted a new piece and not refurbished, and I asked that the dresser be inspected before leaving the warehouse.

She assured me that it would be a new piece and it would be inspected before leaving the warehouse. Victoria also said she would see if it could be expedited. Delivery 2 on June 24, , the dresser was not packaged properly.

Damaged again. The staples connecting the seam on the back of the dresser was damaged and the wood was was peeling on the bottom right side. Ok so in Feb. I received a call from Metropolton warehouse to deliver a new table and pick up damaged table.

It was never loaded on at the warehouse. So of course I would not give them my damaged table paid for in full and be without one. I was informed by Fred in Farmingdale store they could not find the table. So time went by, and Fred called me to say he had located one and that he would have a local delivery company on the Island and have it delivered to me. Well before that happened, Metropolton called and said they located the table and to schedule a delivery and pick up again.

Now that date was March 27th. That table came with more damage then the one I have. Since then I have gotten the run around. Fred never calls back, and other salespeople say they will relay my message and no one returns calls. The latest on June 7 was a sales girl named Thulase and I was told I would receive a call from Metropoltin for delivery end of week. I never heard from them so I called them on June I was told then by a rep named Alvin, that there is no new table in there system and that they only have the table that I declined in March.

I have called the store since that day in Farmingdale and left messages with Marissa and Tim to please have Fred call me to resolve this issue. Today is the 17th.

No one has gotten back to me. Now I will deal with Corporate and report this issue. I wish i would of seen your comment dealing with same people similiar issue how horrible we get treated this way wish I never would bought anything from this place. I know it was the wrong color for two reasons. The chair I am replacing was in Tina coffee. The same color that I expected the new piece to have.

However you can see that they did not start out the same color. I also have the message that showed me several samples to choose from for fabrics when I was selecting the chair. The swatch that is shown as Tina coffee is very close to the fabric that I currently have. And it is the color I wanted. The color of the fabric of the chair that I refused delivery on was more of a khaki or mushroom color. It had a lot more yellow in it. By guaranteeing the lowest prices in the market, we enable our customers to furnish their homes at any budget.

With professional design consultants at our locations in Connecticut, Maryland, New Jersey, New York and Virginia, we are dedicated to helping you design your dream home. A link has directed you to this review. Its location on this page may change next time you visit. For more information about reviews on ConsumerAffairs. We purchased a reclining sofa in December For the past year, the sofa has been peeling.

It is totally ugly and I have to keep it covered with throws. I tried calling the customer service line, , and I was on hold for over 20 minutes and finally hung up. I can honestly say we will never purchase another item from Jennifer.

I purchased a 2-piece living room set in February at Astoria's showroom and the quality turned out to be a complete disappointment. When I originally received the sofas, they were defective.

In the back of them, there were springs sticking out of them so a representative of the customer care sent someone who simply hammered in the piece in the back of the sofa.

Approximately 6 months later, they looked in horrible shape. The cushions are sinking in. The materials color has faded. It was just not what I paid for. I was told last September that the materials were being ordered and that I would be contacted with a date for the repair.

Near the end of December, they were scheduled to come to make repairs on the units but when they arrived, they realized that the materials were incorrect and were not able to proceed. Instead, I received another notice informing me that the materials were ordered once again and it would take another 10 to 12 weeks to receive; at which point, another appointment would be scheduled.

It is almost a year since I purchased these sofas and they have neglected to resolve this matter. They have not in any way tried to compensate me for the lost time or the money I spent on their product with much sacrifice. They seem unapologetic and don't seem to care at all that they have sold me a damaged living room set. I just want my money returned to me and no longer want these sofas.

I would never recommend them and will never conduct business with them ever again. In Oct. In , the "leather" started peeling everywhere! I had no idea that the lifetime of a sofa and loveseat was 2. Now I'm worried about pieces of couch being all over my apartment and my 2-year-old eating them. I am extremely interested in getting involved with a class action lawsuit against these guys.

I still have all my original receipts. How does one go about doing this? Furniture held up for a few years when suddenly we noticed that the surface that we thought was leather started peeling little by little. Now, they all look like they should be thrown in the trash. This is not usual wear. We spent a lot of money and now have to buy all new furniture.

The place we bought them from went out of business. Any suggestions? We know there are many out there in our shoes. We have heard good things about Jennifer Convertibles Sofa Beds from one of our friends, so we definitely thought of visiting the store when we decided to furnish our house.

In fact, we went to the Jennifer Convertibles in Dublin, CA and bought the entire furniture for our house in one go.

The list of items we bought included: 1 leather sectional with ottoman Haney ; 2 queen Bed with headboard, foot board ; 3 dresser with mirror; 4 2 nightstands; 5 2 tables; 6 dining table with 4 chairs; 5 2 table lamps and; 6 a power recliner sofa Smith Power.

We had ordered all the items on display except for the sectional, which was displayed in another color. We bought all these items on Black Friday after waiting for 4 hours at the store, but were very happy. Since the Haney sectional was back-ordered until January , we got the balance items delivered last Saturday within one month of our order.

To our surprise, the power recliner delivered was a 2-seater rather than a Sofa 3-seater which we had supposedly ordered. I told the delivery guys and they said that I should call up the Dublin store. I called up immediately and Michael from the Dublin, CA store where we bought everything convinced me that those were what we had ordered, as if that was the only item Jennifer sold in that style and I couldn't have ordered a 3-seater.

He disagreed, so I hung up disappointed. The next day, I visited the Jennifer Convertibles store in Cupertino, CA, closer to my new house, and found out that there was a 3-seater sofa in the same style that Jennifer sells, so it was not that I was confused, it was actually a wrong item delivered. The truth is that we had ordered what was on the display in their store that day and it was a 3-seater sofa, not a love seat please confirm from Michael and Donna - they both agree that the display item was a sofa.

Clearly, Donna, who took our order that day, wrote it incorrectly. We have tried to explain multiple times that we had measured the space for a sofa, and we had ordered the item we saw in the store. We also told them that Donna was pulled by multiple customers during that time, so we understand that she possibly made an error, and to please help us get the recliner sofa and we will pay the price difference. What we heard from the store was that we should have refused delivery.

We reached out to the store in front of the delivery guys you can confirm that , but Michael tried to convince me that I was confused and that it was the only item that I could have ordered. This is not what we expected from a good store. They forcefully delivered the wrong item and are not willing to accept an error made on their part. Both Michael and Donna acknowledged that the only item in the store that day was a sofa but they keep on insisting that we had ordered a love seat, even though we did not even know what a love seat was.

They are also throwing the "Why did it take you two days to call back" card, and I told them that I had to visit other Jennifer Convertibles location to confirm that the item we saw was actually a 3-seater sofa. We have been told to basically just accept it, and that they have talked to their managers and nothing could be done about it. In fact, he was so rude that he screamed and shouted at top his voice on the phone. He doesn't even listen to my complete sentence and starts shouting.

On the day of the delivery when I called him up, he gave me no instructions on how I could refuse the item or anything; he simply hung up after reading back my order to me.

This is a really bad experience for a first-time customer who bought everything from you. I have read multiple horror stories about Jennifer Convertibles customer experience online, and I am not sure that I would even see a reply to this mail.

We simply want to get the right piece of furniture and we are willing to pay the price difference, if any. I bought a leather and was told sectional on sale. I should have known it was too good to be true.

After 2 years, the couch is peeling and cracking very bad. I called customer service, and they told me it's no longer under warranty and there is nothing they can do. If there is anything anyone can do, I would appreciate it since I can't go get another one right now. Do not buy from Jennifer Convertibles. We purchased the leather sofa on the 16th of December Two of the back cushions are peeling off and torn.

It's not covered by the Guardsman warranty. Accidents are but the poor materials used aren't. Customer service is totally unhelpful. I cannot believe I have to buy another sofa as it looks terrible. Do not buy anything from them. My mother and father in law are victims of Hurricane Sandy and are staying with my wife and me since they cannot return to their home for several months. They purchased a sleeper sofa at Jennifer Convertibles and the salesperson promised that the unit came with a Simmons mattress.

At the point of sale, they told the salesperson that they only wanted a Simmons and he insured them that it did come with one. There was no way for them to verify because the unit they had on the floor did not have a mattress. The day after the delivery, they opened the sleeper never been used up and discovered it was not a Simmons.

It was some off the wall brand. They then called the Freehold store where the sleeper was purchased and the salesperson said he never told them it came with a Simmons mattress. Then they called customer service and customer service gave them the name of the district manager. They called her and she argued that they cannot return the sleeper because it is company policy. She kept referring them to the sales contract they signed.

Actually there was a verbal agreement which is a contract. My in-laws told them that the salesperson misrepresented the product at the time of sale and wanted their money back. She said no because there must have been some confusion. There was no confusion. My in-laws were very specific about wanting only a Simmons mattress.

My in-laws are in their 80's, victims of Hurricane Sandy and cannot go back to their home for months. What a shame that a large company like Jennifer Convertibles would do something like this to nice people in their golden years and going through so much pain. Not only did my in-laws not get what they were told they were going to get, Jennifer Convertibles has no compassion.

I would think twice about dealing with this company. If you ever had a problem with something you purchased, it may never be resolved. Upon delivery, it was discovered the motorized recliners in the sofa did not work. The driver was to email the company to inform them. I called the store where we purchased the merchandise and was told they don't handle issues and was given to call and file a claim.

It took them one week to set up the claim. Then a replacement motor was ordered. The sofa still does not work. The technician now says it may be the switch. He would contact the company. Do not ever order from them! Blue Cross Blue Shield vs. Keeping Your Home Safe from Fire. Warning Signs for Internet Scams. Warning About Jennifer Convertibles 0. April 18, 0 found this helpful.

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