What is vna round

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Read More. Mettl constantly keeps innovating on their products and tries to introduce a new aspect to everything. Communication in the English language has become a critical aspect of a business, where company employees are expected to display a measurable proficiency in speaking and writing matters to elucidate and articulate their products, services and facilitate their clientele, offering them a pleasing experience.

The English language has especially assumed greater importance in consumer-facing roles, where spoken proficiency is arguably the deciding factor in tilting the scales in favor of a company by offering consumers a superior service experience. Your own countless experiences in life will attest to my assertion. The BPO or the call center industry frontloads these functions for organizations by onboarding employees to take on consumer-facing roles.

Their trials and tribulations in finding the secret elixir to offering a top-notch consumer interface have led them to develop a VNA Voice and Accent assessment to evaluate those keen on assuming such a role.

A voice and accent test in a BPO screening examination is an integral part of the candidate evaluation process. After all, no matter how good your skills or experience, you cannot persuade your clients unless you can articulate and engage effectively.

Therefore, candidates are subjected to a series of tests of their skills and attributes, including an English speaking fluency test , to shortlist the most suitable from the lot. To sum up, a VNA assessment is the backbone of a call center assessment, without which BPO companies cannot conclusively discern your employability. I am confident I have piqued your interest in knowing more about the nuts and bolts of a VNA assessment. You are at the right place!

In this blog, I will detail everything you need to know about a VNA assessment. I will explain how it is administered, how and on what parameters it is evaluated, and who evaluates it.

What else? I will also share some crisp and meaty strategies to help you ace this exam. That is what the VNA assessment will evaluate you on. Let us get started. A voice and accent assessment, also known as the VNA round, is an oral skills evaluation of a non-native English speaker. It is a part of the interview process to ascertain candidate fitment for client-facing roles, most notably for BPOs. Such a voice assessment test is usually mandated by all BPO companies that hire employees to converse with clients.

It is an evaluation of the grasp of the language and its intricacies, such as English accent, clarity of speech, pronunciation, intonation, listening skills, grammar and fluency. The test is conducted in a simulated environment where you perform specific tasks, such as answering calls, replying to pre-recorded messages or speaking a pre-written script. These activities are in line with the duties expected of you in any consumer-facing role.

A voice and accent round is a part of the broader call center employability interview, which involves shortlisting resumes from bulk applications, an interview to gauge skills and relevant experience, a voice and accent assessment and an HR round to iron out specifics on remuneration and cost to the company.

A voice and accent trainer evaluates the VNA round. A VNA trainer assesses candidates on the traits and proficiencies detailed above to provide a candidate report and a rating based on the test results. Before I discuss this any further, let me explain what constitutes the CEFR framework and how it is a structured framework for evaluating the spoken English skills.

It is now being employed globally and is generally the most-accepted framework for language assessment. VNA trainers or assessors may be trained on other frameworks. However, they are primarily trained on the CEFR framework, a common standard for English evaluation guidelines. The CEFR framework establishes language proficiency on three different levels of expertise and a six-point scale. The three different levels of expertise are basic, intermediate and proficient. A basic language user is segmented into A1 beginner and A2 elementary.

An independent-level user is bracketed into B1 intermediate and B2 upper-intermediate. Likewise, a proficient-level English language user is bracketed into C1 advanced and C2 proficiency. You are highly likely to be evaluated and rated in line with the CEFR framework or even on a company-customized rating. Generally, a company uses a certain framework to analyze your expertise and establish your language proficiency levels.

It is a part of the candidate assessment process or interview in BPOs and other such establishments. The voice and accent round is arguably the most crucial round in your selection journey. Irrespective of your industry knowledge and experience as a professional, you must clear this round to be considered for call center roles or other corporate functions involving direct client interactions.

VNA trainers give you a topic to speak on and assess your performance based on fluency, comprehension, grammar usage, intonation, clarity of speech, etc. A VNA trainer could assess you based on the IVR method, meaning you would be speaking on a telephone, a recorded line, following th e instructions given to you by the VNA assessor.

Such a test is conducted using means of telecommunication, which has long been the established method of assessing English language proficiency. Once you are done taking the test, the VNA assessor plays back the recorded assessment at a convenient time to evaluate how you fared. He or she compiles a report of the review and assigns you a score based on the CEFR guidelines, which I have already discussed above.

The VNA assessor uses his or her experience and expertise to conclude and offers a report to the organization for which they are conducting such an exam. Or, you could be asked to be physically present at the examination center where you undertake the assessment in front of the assessor who analyzes your proficiency by hearing and watching you undertake the test.

Such exercises have become increasingly uncommon as compared to the method discussed above, given that convenience and ease for both assessors and assessees have gained more importance. VNA assessors have usually been employing IVR-based tools to undertake such candidate assessments, which has been the standard industry practice and a bellwether. However, technological advancements, coupled with industry requirements, have expedited the use of automated, AI-based spoken English skills assessment tools.

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