How long do barbour repairs take

We will not process the order until we have your instructions. If we are unable to contact you within seven 7 calendar days using the personal information you provided to us, we will treat the order as cancelled and notify you in writing. The price of the product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. Click here to check the delivery charges. You can only pay for your products by using a debit card, credit card or PayPal.

The cards we accept are shown at the time of ordering. Payment for the products and all delivery charges is in advance. However, we will not charge your debit or credit card until immediately before we dispatch the order. For our rewaxing, repair or alteration services, please read the applicable service terms here before submitting an order. We will aim to deliver your order by the estimated delivery date set out on the website or our emails to you regarding a service, unless there is an event outside our reasonable control.

You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date. Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier. You will own the products when we have received payment in full for the products, including any delivery charges.

We deliver directly to the address submitted in your order. Please note we do not deliver to Barbour Partner Stores. Please note that we deliver only within the United Kingdom. You may place an order if you live outside the United Kingdom, but this order must be for delivery to an address in the United Kingdom. Please note that delivery will take longer where the items are delivered to more remote destinations.

We are currently unable to offer international delivery, PO Box delivery, delivery to hotel addresses or British Forces Post Office delivery. If you wish to return an item or are not happy with an item, please return it using the Returns Process.

It is your responsibility to return the item to us. If you have placed an order with us for our rewaxing, repair or alteration services and wish to cancel your order, please contact us using the details set out at "Contact Us" above and we will advise you if work on your garment has begun.

If work has not begun, we will cancel the order, advise you of the returns process and arrange a refund in accordance with the "Refund" section below. If work has begun, we're sorry but you will not be able to cancel your order. If you want to return an item to Barbour please do so within twenty-eight 28 days following delivery of your goods.

We may extend our refunds policy at certain times. The return conditions detailed below must be met for a full refund. All returns are free via the tracking service and returns label provided. Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items.

Unless they are faulty, all products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded up to the value of the contract price where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product. We will not accept the return of any made-to-measure or customer-made products; see the MyBarbour terms and conditions here. If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.

You will need to provide proof of purchase E-receipt and return to us within 90 days of the original purchase. A return can only be processed using the original payment method. Please note we cannot offer a refund or a return on an item unless you retain the item and its original packaging.

Your statutory rights are not affected. Any refund made will be made on the credit card or debit card used at the time of ordering the products or services or by PayPal. Refunds will usually be processed within five 5 working days of products being received back or us accepting a cancellation for services. If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.

See below for faulty products. Please return the item for a full refund and place a new order. We aim to ensure our products are of the highest quality standard. However, if you consider a product is faulty or not as described, please inform us accordingly. Where the product is faulty or not as described, you have the statutory right within thirty 30 days of delivery to reject the product and receive a refund or you can elect for the product to be repaired or replaced.

Where the product is faulty, you will also have the benefit of the Barbour Warranty see below and this further additional period. We always endeavour to provide our reproofing, re-waxing and other services to the highest standards.

However, if you consider our services have not been provided with reasonable skill and care, again please inform us accordingly. Where they have not met this standard, you have the statutory right for the services to be re-performed within a reasonable time where this is possible. We will aim to agree such time period with you. We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements.

Each time you place an order, the contract will be formed on the terms and conditions of supply currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time.

You could always shoot them a note and see if one is coming up. It was terrible! Hoping you write more about Barbour and the Bedale. What if you bought the coat when you where a bigger gentleman, and have since slimed down, can they fix that..?

Chris— When people pick out their first Barbour it is usually one of the classics i. The Bedale is an equestrian jacket that has snaps in the back to fit over the saddle on horses of yore.

Its simple, classic, and just darn great. If any of my Barbours gets really smelly I intend to handwash the whole thing in the bath in warm not hot soapy water. I would then re-proof it on the outside.

I sent my 20 year old Beaufort back for some major surgery last summer. Had some holes in the arms and both handwarmer pockets were torn, along with fraying on the bottom hem and cuffs. Barbour replaced large sections of the sleeves and front of jacket along with new handwarmer pocket openings.

I also had leather trim put around bottom hem and cuffs. They also reproofed the jacket. The repairs were done very well and I was without the jacket for about two weeks in the middle of the summer. If you send one in for repairs, do it in the summer. Fall and winter wait times increase considerably due to volume. For everyone with a smelly coat, just stick it in the freezer for a few days. The cold will kill the bacteria causing the smell.

Just picked up a Bedale at the Barbour outlet store in Kittery Maine over the weekend. Too damn good of a deal to pass it up.

About Contact. More than 10, ACL readers receive the weekly newsletter. Brook on April 24, PM:. Colby on April 24, PM:. Awesome post. I would love to get a glimpse at the repair and reproof operations in Milford. Mark Paigen on April 25, AM:. David on April 25, AM:. Tom Hemphill on April 25, AM:. Ben on April 25, AM:. Ray Hull on April 25, PM:. Tom David on April 25, PM:.

Chris on April 25, PM:.