Hp laptop memory installation

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Need Windows 11 help? This document is for HP and Compaq notebook computers. To plan for the upgrade, determine what type of memory the computer has, the maximum amount of memory the computer can use, and the amount of memory your operating system can support. Find the HP notebook product number Before ordering new memory, obtain the notebook product number to look up documents and specifications for your specific model.

This number is typically found on a label on the bottom of the notebook or on the box it shipped in. Find currently installed memory specifications amount, type, maximum supported Consult your notebook specifications or Maintenance and Service Guide for installed memory information.

Go to the HP product support homepage for your computer model, and then select the Product Information category for the specifications document, or select User Guides for the Maintenance and Service Guide. Or in the Search field at the top of this page, type your product number, a space, and either specifications or maintenance and service guide Example: RQAS specifications.

In the Maintenance and Service Guide , consult the Memory section for memory module specifications, memory module spare part numbers, compatible processors and types of RAM, and the number of memory slots. In the notebook specifications document consult the Memory section for the following information.

Amount of memory installed : Check the current amount of memory installed on your computer, and then go to the Verify how much memory you can add section in this document. Maximum memory supported : Subtract the amount of memory already installed from the maximum amount supported by the system to determine how much memory to purchase.

You can also buy the maximum amount allowed and replace the currently installed memory. Then go to the Confirm the maximum memory supported by your Windows version section in this document. Use the lower of these two numbers as your maximum memory. Type of memory including speed : HP recommends purchasing the same type of memory same size, speed, and manufacturer for each slot. For the best performance, purchase the fastest memory the motherboard supports.

Determine where notebook memory is located The memory module compartment is located on the bottom of most HP and Compaq notebook computers.

For some notebook models where the compartment is under the keyboard, HP recommends contacting an HP authorized support provider for assistance ordering and replacing the memory. Read the Removal and replacement section in the Maintenance and Service Guide for your computer for detailed instructions on finding the memory compartment.

The Maintenance and Service Guide is available in the Product Information category on the HP product support homepage for your computer model.

Or in the Search field at the top of this page, type your product number, a space, and maintenance and service guide Example: RQAS maintenance and service guide. Verify how much memory you can add Confirm the amount of installed memory to determine how much memory can be added, depending on whether the computer is turned on or off. Verify memory amount while the computer is turned on Check memory amounts while your computer is turned on using HP Support Assistant.

On the My devices tab, click My notebook. On the Specifications tab, note the System memory that is currently installed. To find the total amount of memory that can be added , subtract the amount of memory currently in the computer from the maximum amount of memory the computer can hold.

To see the maximum memory the computer can hold, go to the Find currently installed memory specifications section in this document. To find the amount of memory per slot , divide the maximum amount of memory that the computer can hold by the number of memory slots on the motherboard. Usually, this is the maximum amount for each memory socket. For example, if the computer can hold a maximum of MB 4 GB of memory and the motherboard has four memory slots, install 1 GB or less per slot.

Verify memory amount while the computer is turned off Open the memory module compartment to check memory amounts when the computer is not powered on. From the Main screen look at the Installed Memory line. This is the total amount of memory currently installed and the speed at which it is currently operating.

Next, look at the Memory Bank information. The number of banks is equal to the number of memory slots on the motherboard. The number next to each memory bank is the amount of memory for the module that is installed in that bank. If no amount is listed, that memory slot bank is empty. Installing memory in your desktop computer Use the following steps to install memory in an HP or Compaq desktop computer. After reviewing the following steps, if you are not confident in performing the installation yourself, contact an HP authorized distributor for technical assistance.

The customer assumes all risk and liability for damages for any such installation or upgrade. You might find that your HP or Compaq computer is able to support a physical installation of 4 GB or more memory. However, this maximum memory might be further limited by the operating system not being able to address the full range of physical memory. This limitation is present on all bit hardware and bit operating systems and is not limited to HP and Compaq PC systems or Microsoft software operating systems.

See Maximum memory supported by operating system for more information. Step 1: Opening the access panel to install memory in your desktop computer Use the following steps to open the case:. Be careful not to slide skin along any interior metal edge of the computer. To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface such as a conductive foam pad , and wear an ESD wrist strap connected to a grounded surface.

In the Search field or Questions or keywords field at the top of this page, type your computer model number, a space, and the words "opening the case. Turn off the computer and unplug all cables, except for power, and write down each cable location. Unplug the power cable and press the Power button.

If possible, move the computer to a clear, flat, stable work surface over an uncarpeted floor. If opening the case is difficult, search for a support article that specifically pertains to your computer. In the Search field or Questions or keywords field at the top of this page, type your computer model number , a space, and the words " opening the case. Step 2: Determine if memory needs to be removed before installing additional memory in your desktop computer Use the following steps to locate the memory sockets:.

Look inside the computer and locate the memory modules on the motherboard. Memory modules are long thin boards, short in height, that stick up from the motherboard at a degree angle.

If the computer has an open socket, continue to add an additional memory module into the open socket. If the computer does not have an empty socket, skip to the next step to remove a memory or continuity module.

This has to be done before adding a new memory module. Account for how much memory will be removed before purchasing your upgraded memory module s. Step 3: Remove a memory or continuity module in your desktop computer Continuity modules do not contain memory, but are placeholders to close the memory circuit. Use the following steps to remove a memory or continuity module:.

Pull out, and then press down on the holding clips that retain the memory modules. The memory modules should rise up slightly out of the socket. Step 4: Add a memory module in your desktop computer Use the following steps to insert a memory module into an empty socket:.

Align the slots in the memory module to the notches in the memory socket. Push straight down on top ends of the memory module until the memory module is fully seated in the socket. The retaining clips on the ends of the socket lock into place when properly seated.

Step 5: Replace the cover after installing memory in your desktop computer Use the following steps to replace the cover:. Slide movable bays and sections back into their original positions and secure with screws.

Align the panel or cover with the respective slots in the sides of the computer case. If the computer does not start or a beep code sounds, use the next section to troubleshoot the problem. If the computer starts, make sure that the new memory amount displays in the BIOS as is shown in the section Verify how much memory can be added.

What to do if problems occur after installing memory If the computer does not start properly after replacing the memory the screen will remain black and the computer will turn itself off within a few seconds , or if there are memory errors including beeps after the computer starts, try the following steps:. Reseat the new memory module by following the steps in the Installing memory section. Remove the new memory module and clean the groove in the socket that the module sits in. Use a can of compressed air with a straw-type extender and safety glasses.

Check other cable connections inside the computer. Reseat any cables that were disconnected or partially unseated. Remove the new memory module and try starting the computer again. If the computer starts, make sure you purchased the right type and compatible size of memory see Finding memory information for your computer model and Verifying how much memory can be added.

You can remove and reference from the memory module that originally came installed in the computer. If possible, make sure all memory modules in your configuration are from the same manufacturer and share the same model number.

If the computer still does not restart properly, remove the replacement memory, reinstall the original memory, and verify that the computer can operate in its original configuration. You can also upgrade your hard drive to a solid state drive if you want to improve performance.

You insert your RAM into these motherboard slots. It is necessary to remove the old kit before you can install the new memory. Press Esc to cancel. Table of contents 1. The 4 GB chip can be combined with an 8 GB chip.

The Windows shut-down process will allow you to turn off the computer…. You may also connect your laptop to the Internet using an Ethernet cable or a telephone modem wire… A Phillips-head screwdriver should be located where you can find it.

Gathering Supplies is the first step.