Drobo update 1.4.2

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I ordered my second generation Drobo on Friday the 13th. It was on sale from the Drobo store for half price and I received the unit within two days of placing the order. Opening the Drobo packaging was a lot of fun. They created a nice experience and the unit was obviously packaged with care and thought. Very similar to opening the packaging of an Apple product. Unfortunately that is where the similarity ended. Whenever I have turned on an Apple product, it just works. My 3TB hard drives had failed.

All of them. It did not take me long to determine that the Drobo required a firmware update. Okay, the firmware — version 1. Not sure why my machine had a much older firmware version as I only received it two days ago but sure. I love problem-solving. I always follow the same process. Which basically means I repeat the same set of steps.

I hope for a different outcome. But generally, every time I follow the same set of steps I usually get the exact same result. And the Drobo did not let me down. Red lights. Always red. After downloading the firmware update several more times and rebooting the Drobo several more times, I concluded that a firmware release was not going to fix the problem.

I searched the support pages again and found a post that suggested a manual update. Download the firmware file. Unzip the firmware file. Load the Drobo Dashboard. Apply the firmare update. As I enjoy my conventional approach to problem-solving, I repeated the same set of steps several more times. And I achieved the exact same result several more times. What on earth is going on?

Oh, yes. Repeating the same set of steps expecting a different outcome is a poor problem-solving process. Maybe I should think about a different approach. It then dawned on me that there may be a way to check to see if the firmware had actually changed.

It gave the serial number of the Drobo and it gave the firmware version: 1. I had downloaded and applied the 1. I went back to the Drobo site and downloaded the release notes for the firmware update. I came across this little gem buried deep in the commentary:. The Drobo was connected to my Mac via FireWire. I could have repeated the firmware update thousands of times without a change in outcome.

Drobo does not apply firmware updates when connected via FireWire. At least not prior to this firmware update. That said, the Drobo is now working fine and backing up my data. But really, shipping out new machines with old firmware?

No mention on the support pages that you cannot use FireWire to update your old firmware until after you update to the new firmware? Thank you, thank you, thank you so much Richard Cleaver. What I was unable to find on the support at Drobo I found within ten seconds here. I could tell exactly the same story as you do — but the end of it will be a little different.

I also bought the Friday 13th special. Mine also needed a firmware update. In my case I only inserted 1. I was also informed it needed an update, I clicked and it downloaded and installed and rebooted.

At any rate, after the second update, I was up on 1. Do not forget to check with our site as often as possible in order to stay updated on the latest drivers, software and games. Try to set a system restore point before installing a device driver. This will help if you installed a wrong driver.

Problems can arise when your hardware device is too old or not supported any longer. If you need help or have a question, contact us Would you like to update this product info?

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