Dictionary of human resources and personnel management pdf

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Chris: Why is the staff canteen closed? Tim: The health and safety officer said that the canteen manager wasn't obeying fire regulations. Mr Beckham: I don't know, but over the next few months we will gradually reduce the difference in salaries between the two departments. Mr Langley: You've been here for six months, so you're entitled to some paid leave.

Ms Grey: That's great. I could do with a holiday. Jennifer: You look pleased with yourself? What's happened? Linda: I applied for a job last week, and I've been asked to go for an interview. For more useful verbs, see Changes on page 34 and Complete each adjective by using the other letters in the box.

Is this a fo rmal job offer? There is a dictionary definition of the word you will need after each sentence. The arbitration board's decision is completely impartial not biased or not prejudiced 2. Do this by adding a suffix e. In some cases, you will also need to remove letters, or add other letters. The first one has been done for you. Production has been slow because of continual machine breakdowns on the shop floor.

There is an example at the beginning. The company will compensate the worker for the burns he suffered in the accident. The worker will receive compensation for the burns he suffered in the accident.

The company tried to motivate its employees by promising bonus payments. How are the jobs in this organization classified? They argued about the price. My secretary leaves us next week, so we will need someone to replace her. The personnel director has to sign the contract of employment.

We have agreed the terms of the contract. He told us that he had been promoted from salesman to sales manager. You should apply for the post as soon as possible.

No one has authorised him to act on our behalf. Everyone congratulated him when he was appointed to the post of manager. Mr Smith was succeeded as chairman by Mrs Jones. Last year she qualified as an accountant. This document permits you to export twenty-five computer systems. The supervisor keeps a record of whether or not staff attend meetings. Does the contract we have produced satisfy the client? The negotiations failed because neither side would compromise.

They are negotiating his new contract. We haven't received his letter accepting the job we offered him. She asked the union to intervene on her behalf. The employees have claimed that they were dismissed unfairly. The factory consumes a lot of water. We contend that the decision of the tribunal is wrong. All companies should insure against loss of earnings. Unless your work improves, we will have to review you position in the company.

By offering higher salaries, we might entice workers from other companies to join us. If it is wrong, change it so that it is correct. I am responsible for the welfare of the workers in my department. I have overall responsibleness for the welfare of the workers in my department. The correct word is responsibility 2. The managing director is totally confident that the turnover will increase rapidly. The managing director has total confidentiality in the turnover increasing rapidly.

The chairman questioned whether she was eligible to stand for re-election. The chairman questioned her eligibility to stand for re-election. They remarked that the sales director was incompetent. They remarked on the incompetential of the sales director.

The company's pricing policy is not flexible. There is no flexibleness in the company's pricing policy. As a non-profit making organisation, we are exempt from paying taxes. As a non-profit making organisation, we can claim tax exemptiality. Being physically disabled is not considered a disadvantage in this company.

Physical disablence is not considered a disadvantage in this company. The report criticized the sales staff as being inefficient. The report criticized the inefficiency of the sales staff. In what way is a junior manager different from a managerial assistant? What's the differention between a junior manager and a managerial assistant?

Could you call us as soon as it is convenient for you? Could you call us at your earliest convenientity. The manager wasn't sympathetic to her staff who complained of being overworked. The manager had no sympatheticness for her staff who complained of being overworked. Everybody said how accurate the plans were.

Everyone commented on the accuration of the plans. She's a very capable manager. She has very good managerial capablence. This test will help us to assess how intelligent the candidates are. This test will help us to assess the candidates' intelligentness. The aim of the advertising campaign is to keep customers loyal. The aim of the advertising campaign is to keep customer loyalty. The prefixes you will need are: dis- il- im- in- ir- un-.

Direct taxes are taxes that are not paid direct to the government. The manager's treatment of the clerk was fair and completely justified. Efficient workers waste raw materials and fail to complete tasks on schedule. Her views and those of the department manager were compatible. The company was criticized for operating with adequate cover. This procedure is highly regular, and you mustn't do it again.

The job offer was conditional, and he accepted it immediately. She seems to be capable of arriving on time. The strike was official, and according to management it was also legal. He is too decisive to be a good manager. The debt is recoverable, so we have decided to write it off. You are eligible for paid sick leave until you have worked here for three months. I'm afraid we're rather satisfied with your work.

The negotiating team was quite experienced in dealing with management negotiators. The terms of the contract are quite acceptable. The sales manager is competent and we should consider looking for someone new. The company was declared solvent when it could no longer pay its debts. The company has several tangible fixed assets, including copyrights and trademarks. You are authorised to make major decisions without first consulting the directors.

Getting skilled staff is becoming possible. Under the terms of your contract, you can be dismissed for reasonable behaviour. The mistakes are all in the prepositions and there are three types: 1. Find the mistakes and correct them. Six of the management trainees have been sponsored their companies. The chairman is abroad in business. Several members of staff were made redundant under the recession. His background is the electronics industry.

The company will meet to your expenses. She wrote a letter of complaint the manager. The company enticed staff from other companies through offering them higher salaries. Although they threatened dismiss him, his performance at work didn't improve. Membership is by the discretion of the committee. I have been granted with compassionate leave to visit a sick relative.

The new assistant manager has a degree on Business Studies. Some of our staff work up to ten hours for every day. She is away with maternity leave. We still have to overcome on several obstacles in our negotiations with the union. My salary is equivalent that of far less experienced employees in other organisations. Employees have noticed on an improvement in the working environment. He is under full-time employment.

There are no grounds of dismissal. Insider trading is not only immoral, but it is also the law. We're meeting the sales reps in London the day before tomorrow. On the terms of your contract, you can't work for another company. We rely our suppliers to make sure deliveries are made on time. I would like to know who is responsible about causing all these problems. If you can't work pressure, you will probably find the work very difficult. After three years at university, she took out a job in a small printing firm.

I look forward hearing from you soon. Use one word to complete each gap in the sentences. In some cases, more than one answer may be possible. We asked our accountant for advice about our tax. Each sentence requires only one word or expression. We need to examine in detail the market potential of these new products. The management increased their offer in the hope of stopping the strike happening. It will be the HR manager's job to organise the induction programme.

He was given the job of checking the sales figures. The contract was cancelled by the court. Our accountants have been asked to examine the accounts for the last quarter. When he was dismissed, he asked his union for support. The chairman spoke to the sales team.

At the meeting it was decided to give middle management a salary increase. The workers were given a warning by the manager for careless work. We are waiting for the decision of the planning department. Prices will be changed according to the current rate of inflation. The chairman stopped the meeting until 3 o'clock.

We have chosen a new distribution manager. Production costs are shared according to projected revenue. The chairman has asked all managers to come to the meeting.

We have been told that the shipment will arrive next week. Can you help me with these income tax returns? These verbs can be found in the box below, but in most cases you will need to change their form.

Write your answers in the crossword grid on the next page. The management agreed to measures to keep experienced staff in the company. The sales people were told about the new product in detail. The management agreed to the union's proposals. The union has had its funds taken away by order of the courts. The insurance company refused to pay his claim for storm damage. The chairman gave a general description of the company's plans for the coming year. The union demanded that the sacked workers should be allowed to return to the jobs from which they were dismissed.

After a lot of thought, he decided to hand in his resignation. The court refused to accept his claim for compensation. If we increase production, we will need to take on more staff. Her job has been increased in importance to senior manager level. He has given up his right to early retirement. The management were formally told of the union's decision.

The HR director will talk about the new staff structure to the Board. The union has agreed not to call a strike without further negotiation. Candidates are asked to state clearly which of the posts they are applying for. He chose to take early retirement. We closed the design department and moved the workforce to another department.

Salaries are linked to the cost of living. We are trying to find out about the background of the new supplier. The company has been given formal permission to sell spare parts. If you want to see the HR manager, write your name in the appointments book. All these words have human resources connections. What are they?

Write your answers in the grid at the bottom of the page the first and last letters of each word have been done for you. If you do this correctly, you will reveal something in the shaded vertical strip that all candidates should have or prepare when they apply for a job.

This word can come before accounting, analysis and factor, and after marginal. This word can come before age, pay, wage and salary. This word can come before review and structure, and after annual and basic. This word can come before call and notice, and after unofficial and wildcat.

This word can come before transfer and work, and after evening and day. This word can come before cover, examination, insurance and report. This word can come before force and dispute, and after skilled and manual. This word can come before agency and law, and after full-time and temporary.

This word can come before policy and cover, and after national and medical. This word can come before tax and support, and after earned and net. This word can come before enterprise, ownership, secretary and sector. This word can come before scheme and contributions, and after occupational and portable. This word can come before agency and appointment, and after senior and skeleton. This word can come before work and law, and after fixed-term and under.

This word can come before allowance, assistant, contract and development. You can start, be in or out of, look for, offer or return to work. Decide which word can come before each group.

Word group 10 has been done for you. Rearrange these letters to make adjectives that can come before wage and salary. The first letter of each word has been underlined. Complete this paragraph with verbs from the box.

Decide whether these statements are true or false: a Changes made to wages are called wage adjustments. Complete these dictionary definitions with words from the box. Hidden in the grid below there are 23 words that can be used after work and working? How many can you find? Use the expressions to complete these sentences. Everybody in the office is suffering from stress because there's so much to do all the time. The factory is noisy, dark, hot and dirty.

Fiona's a student on a business course. There have even been reports of physical violence. You have been given the first letter of each word, and you can find the rest of each word in the box below the grid. These days, it is not enough to be able to do one job well. The first word of each expression can be found in the first box, and the second word can be found in the second box.

Set yourself a time limit of 10 minutes to see how many you can find. One word in the second box can be used twice. Use these verbs to complete the crossword grid on the next page. The sentences in italics explain what each phrasal verb means. The verbs you need are in the box, but in many cases you will need to change their form past simple, past participle or present participle.

Your suggestions sound good. Write the appropriate phrasal verb for each sentence in the grid. In some cases you will need to change the form of the verb. If you do it correctly, you will reveal another phrasal verb in the shaded vertical strip. A: Use these verbs B: Use these particles: break bring build burn fill gear across down back for in into get give hold stand off out to up way The sentences in italics after each sentence explain what the phrasal verb means.

The answers contain a definition or an explanation of the phrasal verbs in bold on the left. Would you advise against moving A. Yes, they thought they might be able to the head office to Edinburgh?

Did you manage to turn the company round? Well, we haven't actually bought it yet, but we've made an offer to buy most of 3. Do you think the staff will walk out the shares. No, I don't think we're going to employ 4. Did you manage to get through to anyone else for the time being. Yes, I don't think we should do that.

Shall we put back the meeting until everyone can come? Possibly, but we're not sure we'd want to wait too long before asking. Were the management willing to improve on their previous offer? Yes, I've had three phone calls already this afternoon. Well, there has already been some gradual expansion, but it's going to take 8.

Will we be able to hold him to the time. Well, I certainly think it's a good idea to 9. Can we clock off yet? Have you taken over the company? Yes, it was making a loss, but now it's a very profitable organisation.

Are they hoping to build up a J. I hope so. I don't want to allow any profitable business? Do you think you'll have to let Mr K. We should manage, although everyone Walton go? Have our reps called in to give us their sales figures?

Yes, it's time to leave. Let's go home. Have the managers agreed to take on M. Probably, and we really don't want more staff for the Witney office? Can we get along all right with only half the staff we had before? We don't like making people redundant, but it looks like it's our only option. No, they weren't answering the phone. However, half of them use the wrong phrasal verb. Decide which ones are wrong and replace them with the correct phrasal verb, which you will find in the other sentences.

The phrasal verb you need for each sentence is explained in italics at the end of each sentence. If you complain, you might get your money back. The company was broken up and separate divisions sold off. If you want to put out in your job, you'll need to show more commitment.

Payment will be held up until the contract has been signed. We have installed networked computers to cut down on paperwork. Negotiations between management and the unions backed out after six hours. We plan to bring out a new model of the car for the motor show. She decided to take early retirement, so took up her responsibilities to her deputy. The accounts department got out the draft accounts in time for the meeting. After an agreement was reached, the union phased in the strike.

The management have refused to give up pressure from the unions. The new system of pension contributions will be called off over the next two months. We may decide to bring down the price of some of our brands to help increase demand. After several years with the company, she handed over a new post with one of our competitors.

We had to cancel the project when our German partners broke down. Workers refused to give in to any of their rights. The meeting has been put off for two weeks. We are planning to get ahead most of our work to freelancers. He got on well in his new job, and was soon promoted. It's very important to carry out your duties to the best of your ability. Many of them are used in a humorous way.

Some of them are not very complimentary, so you should be careful how you use them! Read the descriptions of these different people, then match them with the idiomatic noun in the box at the bottom of the page that best applies to them. Alice enjoys her work, and has no grievances against her employer. Brian is a brilliant young man who has quickly become very successful. Clarice is an angry worker who is always spreading discontent in the office.

Daniel was brought in to deal with a big project, made a lot of fuss, achieved nothing and then left. Elizabeth is a second-level manager who is responsible for carrying out commands and communicating messages from the top-level executives. Frank works all the time, and is unhappy when he's not working. Gary is new to our company, but he didn't need to be trained for the job as he was already experienced in his line of work.

Harriet is a junior executive who assists a senior executive, and is always following him around the building. Ian is rich and successful because of all the hard work he has done. Janine often moves from one job to another because she has skills that a lot of companies value. Kevin is obsessed with the Internet, and spends all his time on the computer.

Louise is an influential and dynamic woman who makes things happen. Martin always agrees with everything his boss says. Nora secretly has a second job which she goes to in the evening, and which pays cash. Oliver does a large variety of small jobs in the office. Penelope always appears to have an endless supply of good ideas. Richard is a senior executive who performs extremely well. Sally left the company last year, but returned to work for us again last month.

Tom is an executive who dresses well and follows procedure, but doesn't actually contribute much to the company. Ursula is a lazy employee who tries to get away with doing the least possible amount of work.

Vic is very knowledgeable about technology and mathematics, but is not very good at relating to people. Wendy always follows her instincts when responding to a question rather than considering it rationally. Boring and detailed work, such as examining documents for mistakes, could be described as: a hammer and chisel work b nut and bolt work c bucket and spade work d pick and shovel work 2.

We sometimes say that people who compete for success in business or in a career are working for the: a horse race b dog race c rat race d camel race 3.

The practice of transferring a difficult, incompetent or non-essential employee from one department to another is known informally as a: a weasel waltz b turkey trot c cat calypso d rabbit rumba 4.

We might refer to a bad employer with a reputation for losing talented staff as a: a people churner b people mixer c people stirrer d people beater 5. A job that is normally done by a woman, especially a young one, is sometimes referred to as: a a pink-collar job b a woolly-jumper job c a fluffy-slipper job d a furry-mule job 6.

If you do a lot of different types of work in an office for very low pay, you could be referred to as a: a catsbody b pigsbody c ratsbody d dogsbody 7. If an employee gets very angry at work because of something bad or unpleasant that happens, we can say that they are experiencing: a office anger b work rage c shopfloor strops d workplace wobblies 9.

If an employee is deliberately or accidentally excluded from decision-making processes, they might complain that they are being left: a out of their mind b out of the blue c out of their head d out of the loop Work that offers the same money for less effort than another similar job is often known as: a a cushy number b a doddle c a pushover d child's play When somebody is dismissed from their job, we can say that they have: a got the shoe b got the sandal c got the boot d got the slipper You do not need to use all of the expressions.

Oh no! Elaine sent me an email complaining about Mr Jones, and I wrote her a reply. I agreed that I thought Mr Jones was stupid and incompetent, and I've accidentally sent it to him! Oh well, don't worry. I've told Tom that unless he improves his performance at work, he'll be fired.

A lot of our factory employees are happy to work at night because the money is good. The only way to get promoted in this job is to flatter and be very attentive to the senior managers.

That's terrible! We need to get rid of some of our older and less productive staff. I agree. Ms Rigden met a lot of people at the conference, didn't she? She certainly did. On Wednesdays, we're allowed to wear informal clothes to work.

Us too. My boss always compliments me and tells me how well I'm doing, but he never offers me a pay rise. A lot of people in out company only do any work when the supervisor is watching them.

It's the same in our company. We need to reduce the size of the company but we need to make sure it doesn't become unprofitable or inefficient. That's true. Alan says he's thinking of leaving the company to work for someone else.

That's not good news. Do we need to look at all the problems in detail? No, not really. We just need the main ideas. You will need to change the form of the verb in many cases.

In order to streamline distribution services, we are installing a new, more efficient computer system. Exercise 2: Nouns The verbs in the first box can also be nouns, or they can be made into nouns by changing the end of the word. Match the verbs with the instructions in the second box so that they become nouns. There is an example in the second box. No change for example: decrease B. Add -ation C.

Remove e and add -ing D. Remove e and add -ion E. Add -ment F. Remove d and add -sion G. These words all include over or under. The first one has been done as an example for you. One word can be used twice. The directors think that our staff are underworked. Well, they are at the moment, but that's because demand for our products is so low. That's not good. They shouldn't go beyond the limits that set for them.

And unless the market improves, we might need to lay off some of our casual workers. No, I don't. They work very hard for the money they receive. She doesn't do as much as she is capable. I'm learning how to do the production manager's job in case he needs to take some extended time off. Does this business make a lot of money?

Robert has a degree in business studies, doesn't he? Our sales revenue covers the manufacturing costs, but not the day-to-day running costs of the company. I don't know why. They get plenty of breaks, and most of them clock off before three o'clock. Well, perhaps they should call a meeting with the directors if they feel that their ability could be weakened. Well I'm not sure they can cancel decisions that have already been made. The union and management decided to make some important changes last month, but the directors decided they couldn't go ahead with them.

If it's not being used enough, perhaps it's because staff don't know how to use it. Do you think it's time we made a few changes to the way we run the company? We need a legally-binding promise that your workers will remain on the shop floor during negotiations.

Well, if you work for more than the normal working time, it's one and a half times normal pay. If we don't have enough staff then, we can employ some casual workers. I think the 'first class service' they offer is valued more highly than it should be.

I don't think a private agreement is good enough. We need to have it in writing. You will find the other parts of the words in the box. He was 6. As he lived in a small town outside the city, he had to 7. He was a 8. However, the company he worked for was having problems. Two people were A few weeks later, the directors decided to The atmosphere was so bad that Ian eventually decided to Part 2 In this text, the first letter of each word in bold is in the correct place, but the other letters have been mixed up.

Rearrange the letters to make words. Ian couldn't afford to be A computer company had a A lot of After all the interviews had finished, the directors made a After a lot of discussion, they Ian was delighted. After all, he would receive a All in all, his future Look at these abbreviations, then complete the crossword puzzle on the next page with the words that are missing from their complete forms.

You will find all of these, together with their definitions, in the Bloomsbury Dictionary of Human Resources and Personnel Management. Across Down 1. Welcome to the Bristol division of Compuflop plc. My name is Marion Smith, and I am responsible for the company's productive use of its workforce.

This is Alice Ranscombe, who works in my department typing letters, filing documents, arranging meetings and so on. And this is Jessica Hopkins, who does lots of small jobs in and around the office. If you need some filing done, some letters posted, or want a cup of tea, she's the one to ask.

The man in the office over there wearing the Versace suit and the Rolex is Eddie Rolfe. He controls the company finances. You probably saw his Ferrari parked outside when you arrived.

The man over there sweeping the floor is Reg McEnery. Reg, when you've finished, could you empty the bins please? Let me tell you about some of the other people who are currently working in my company.

First of all, there's Anne Kennedy, who is appointed by the shareholders to help run the company. She spends a lot of time working with Ronald Anderson, who makes sure the company is running efficiently, and he has to answer to Elizabeth Watkins, who is the most important director in charge of the company.

Susie Farraday works for Ms Watkins, and she performs various secretarial and administrative duties for her. Alan Johnson presides over the company's board meetings, and Brian Larrs attends the board meetings only to give advice. Our company makes computer components, and we need to make sure that production keeps up with demand. Stephen Bird is the man who supervises the production process, and he is helped in this job by Ray Harrison.

In addition to our Bristol office and factory, we also have an office in Birmingham: Mary Myers is responsible for the company's work there.

Richard Giddings is the one who makes sure people know about our products and services. To tell you the truth, I don't think he's doing a very good job; the company doesn't seem to have made much money for quite a long time now.

On the factory floor we have Harry Rampling. He's a highly skilled worker, so he's in charge of all the workers on the factory floor. Andy Kelly represents the workers in discussions with the managers about things like wages and conditions of employment. At the moment, there is a dispute between the workers and the management about money. The workers want more, and the management say the company can't afford to give a pay rise. Anyway, the company has brought in Jennie Wilkinson to help sort things out she doesn't work for our company and isn't concerned with the dispute, so hopefully she will be able to settle it - the last time we had a dispute, we had to bring in Jack Langsdale from the government to make the two sides agree.

I do hope the workers don't go on strike again. We've lost a lot of business because of industrial action recently. Tabitha Bradley is one of them. She finished university last month, and she's learning a bit about the company. She's hoping to work with us in the future. I'm sorry, I didn't catch your name. Tony Preston. Nice to meet you Mr Preston. And why are you here? You're here to take over the company and close it down?!

Oh dear, I didn't realise we were in that much trouble! Marion Smith A. Alice Ranscombe B. Jessica Hopkins C. Eddie Rolfe D. Reg McEnery E. Anne Kennedy F. Ronald Anderson G. Elizabeth Watkins H. Girl Friday 9. Susie Farraday I. Alan Johnson J. Brian Larrs K. Stephen Bird L. Ray Harrison M.

Mary Myers N. Richard Giddings O. Harry Rampling P. Andy Kelly Q. Jennie Wilkinson R. Jack Langsdale S. Tabitha Bradley T. Tony Preston U. There are three words that you do not need. Monday to Friday 9. Monitoring other telesales operatives as part of quality control. Alice Waugh Ex-colleague 1. Complete each part with the words and expressions in the boxes. The first answer for each part has been done for you.

It does this 2. There are two main types of agency. The first of these is the 8. These work closely with employers to let potential employees know about the jobs that are on offer also included in this category are 9. The second is the A job advertisement has to give an accurate These requirements might include The advertisement will also specify what The advertisement must be careful it does not break employment laws concerning sex and racial CV with a 2.

The managers of the company will look at these, and go through a 5. They then prepare a 7. Interviews usually take one of two forms. The first is the 9. If you have purchased a print title that contains an access token, please see the token for information about how to register your code. For questions on access or troubleshooting, please check our FAQs , and if you can''t find the answer there, please contact us.

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A Dictionary of Human Resource Management 2 rev. Edmund Heery and Mike Noon This dictionary comprises over 1, entries on human resource management, personnel, and industrial relations.

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