Firefox crashes and norton

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Learn More. Chosen solution The crash reports would help us in giving you an individual diagnosis, but if these are nearly instant startup crashes, let me mention something that is "going around" in case you have this problem: Firefox is crashing within seconds of startup if you have either of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton security software and possibly some other security software.

Will Firefox start normally after that? This should bring up a Run window that contains a text field. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.

This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. If you can start in Firefox Safe Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions. If crashes are preventing you from starting Firefox, even in Firefox Safe Mode, a clean install will often fix the problem.

As a first step you should see if Firefox starts in Firefox Troubleshoot Mode. If you can start in Firefox Troubleshoot Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions. If crashes are preventing you from starting Firefox, even in Firefox Troubleshoot Mode, a clean install will often fix the problem.

For more information on how to install Firefox, see How to install Firefox on Windows. For more information on installing Firefox, see How to download and install Firefox on Mac. Some programs are known to cause crashes in Firefox and other browsers. Check your computer and remove any malware or software that might be causing problems:.

Hi deadlymint, and peterweb ,. I would like to suggest a more thorough cleaning than what peterweb suggested. I have a gut feeling the cause may be buried, so a deeper cleaning may be helpful.

In the above case, I would wait until the procedure is complete and the installation is totally updated prior to replacing Firefox with a clean install- if necessary. I'm having the same problem with Flash timeouts and crashes in Firefox. It especially got worse with the latest version of Flash and the newest Norton Toolbar that came out recently. I tried disabling every add-on and re-enabling until the problem was reproduced. It seems the Norton Toolbar is the culprit.

Not necessarily. I have Firefox 28, and the toolbar and browser are working fine with no crashes when in use. I think the problems are more to do with Firefox than Norton as I uninstalled Firefox 27, because of all the crashes and freezing. My apologies. After further trial and error, It seems my particular problem has nothing to do with the Norton Toolbar, but rather the protected mode of Flash Disabling protected mode in Flash solved the problem no more Flash hangs and Flash crashes.

This protected mode is new and it seems they're still learning how to make it work well with Firefox. It works okay with IE and Chrome, but uses a different method with Firefox.

I was getting FF 28 crashes and diabled the Flash Protected mode but got another crash. New version of Flash released today FF 29 is next so will see what happens. Hi vaidyaabhishek, and welcome. It's possible that the crashes are part of the problem with Firefox which is know to freeeze and crash regularly, even with no extensions enabled.

There is an inherent problem with the toolbar's stability. In addition, here is a search from the mozilla crash website that shows all the crashes resulting from the symantec file symhtml. Hi again. We can't see your computer and until other users provide us with more details, we can only suggest what has worked for us. I can only repeat that Symantec has advised us that the problem is being worked on,and a fix willbe released, when it's ready.

Back to top. Reg: Dec Kudos 0. Firefox Any ideas would be greatly appreciated. Perhaps FF profile corrupt. But, some are convinced Toolbar is causal and simply disable. Reports from users leaving Norton because of crash. Reports from unhappy users. Hey when a product does not perform as it should, then yes people will leave.

Please if you can not help please keep your comments to yourself Thank you. So, I should not attempt to enlighten that your issue is well reported. If you feel my message as detraction. You may Flag As Offensive. There are no symptoms all it does is crashes, a error report is sent to Mozilla, and that is it, no Norton error msg's come up. Yes, as I mentioned and you'll find for others. Maybe some add-on combo conflict?

That's what I'm trying to relate.