Adobe update manage issues with vista

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Please note that most vendors are only recently supporting Vista. The version of the software in use on your computer may need to be patched in order for it to function correctly on Windows Vista. Please visit the vendor website if you have any questions on Vista compatibility. Microsoft has released a list of applications that have earned the "Certified for Windows Vista" logo or the "Works with Windows Vista" logo.

Error code indicates that a newer version of the application is already installed. Error code C indicates that a newer version of the application is already installed. Error code indicates that you are trying to install a bit version of the application on a bit device. Error code C indicates that you are trying to install a bit version of the application on a bit device.

Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system.

Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code indicates that your device does not meet the minimum system requirements. Upgrade your system to meet the minimum system requirements for installing the application.

For more information, see System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements. Getting error code with the message "There is a problem with the download process"?

Error code indicates an installation or update failure that happens when your device is not able to connect to the server. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry. Try a different network: Try to use a different Internet connection, if available. Error code P indicates an installation or update failure that happens when your device is not able to connect to the server.

Getting error code with the message "Creative Cloud update failed"? Error code indicates that there was an issue with the downloaded file. This error can also occur due to network issues. Try to use a different Internet connection : If you have more than one Internet connection, try to use the other one. Error code P indicates that there was an issue with the downloaded file. Once done, try to install your app again. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app.

Try a different network: If you have more than one Internet connection, try to use the other one. Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall.

Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available. Error code indicates that the responses from the server were not received by your device.

For more details, see How to fix common connectivity issues. Error code P indicates that the responses from the server were not received by your device. Free up some space in your boot drive, and select Retry.

Error code P indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code indicates that you do not have permission to download the file on your system. Check that you have the permissions to these folders. It is likely that the file permissions under your current user account have been modified. If you don't have the permissions, fix them and select Retry.

Error code P indicates that you do not have permission to download the file on your system. Error code indicates that a file required for installation is missing in the server or that the server URL is incorrect.

Select Retry to try the install again. If this doesn't fix the issue, connect to a different network and try to install the app again. Error code P indicates that a file required for installation is missing in the server or that the server URL is incorrect.

If this doesn't fix the issue, restart your device and try to install the app again. If the issue persists, try the steps given in Resolve installation failure Creative Cloud desktop app. Error code indicates that your Creative Cloud app failed to update or install as you are not logged in to your system's admin account.

If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine if required.

Type in netplwiz , and press Enter. In the pop-up window, select your account, and then select Properties. Go to the Group Membership tab, and select Administrator. Select Apply , and then select OK. Type in a current Administrator's user name and password in the spaces provided. Select the Allow user to administer this computer option. Download the latest version of the Creative Cloud desktop app and try again.

Select Retry to download and install or update the app again. Download the latest version of the installer using direct download links and try again. Error code indicates that something went wrong while installing or updating your Creative Cloud app. See Error: api-ms-win-crt-runtime-l Error code indicates that your app could not be installed as it is not available natively for ARM devices.

Check the system requirements of your app and try installing it again on a compatible device. Error code indicates that the package couldn't be installed because the Windows Firewall service is not running. Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running.

Error code indicates that the app package to be installed is trying to access a file that is in use by a different application. Close app s reported in the error log. See Error while installing Creative Cloud apps on Windows.

Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application. Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.

Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed. Set up Roaming User Profiles to deploy this package for users on your network. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile. Log out and log in again, then try the operation again.

For remote deployments using Admin Console Package, ensure that the package is run under the Local System context. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again. Error code C indicates that the app does not have the necessary permissions. Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.

Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default. See Fix error while installing Creative Cloud apps Windows. Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.

Error indicates that the package repository is corrupted. First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted. Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error while installing Creative Cloud apps Windows.

Error C indicates that the package repository is corrupted. Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily.

Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format.

If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again. How can I change where the installed files are saved?

Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. Error code indicates an installation failure.

This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install. If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged.

You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer.

These settings are mainly managed by your system administrator and allow them to control what websites you can access. Error only occurs on Windows operating system. The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place.

In Windows search, type regedit, and select Registry Editor. Change the value date to 0. Enable UAC and try to install your app again. To enable UAC, follow the steps given below:. Error code indicates that the Creative Cloud desktop app failed to update.

See Resolve installation failure Creative Cloud desktop app. See Error Creative Cloud desktop app failed to update.

Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account. Select Retry to try updating the Creative Cloud desktop app again. In the pop-up window, select your account, and select Properties. Error code indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows. This usually happens when the product could not write value Folders to the specified key during installation.

See Error or error when installing Acrobat or Reader. Error indicates an installation failure that is generic, but computer-specific. There can be many reasons for this error to occur. For details, see Error A fatal error occurred during installation. See Error A fatal error occurred during installation. There is a problem with this Windows Installer package.

A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Error indicates that installation failed for Acrobat or Adobe Reader 8.

See Acrobat installation fails giving error on Windows. See How to prevent the rollback of Acrobat installation on Windows bit. Post questions and get answers from experts. Legal Notices Online Privacy Policy. Fix errors installing Adobe apps Search. All Apps User Guide. Select an article: Select an article:. Applies to: All Apps. Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors.

Type the error number or title below to find your error and see common solutions. Find your error. Type the error code or title Error code P There seems to be a problem with the download process.

Most common errors. Error code 1: Installation failure Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers. Error code P1: Installation failure Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.

Exit code 6 Exit code 6 indicates an installation failure. Solution If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors Creative Cloud. Exit code 7 Exit code 7 indicates an installation failure.

Error code 16 Error code 16 indicates a configuration failure while launching a Creative Cloud app. Error code The return code from the Adobe Installer Process is 19 Error code 19 indicates that a conflicting process is running. Solution Close the conflicting processes and try the installation again. Error code System requirements not met Error code 21 indicates that your device does not meet the minimum system requirements for installing the application.

Solution Upgrade your system to minimum system requirements required for installing the application. Error code P System requirements not met Error code P21 indicates that your device does not meet the minimum system requirements for installing the application. Error code Case-sensitive drives not supported Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive.

Solution To fix this error, install the app onto a non-case-sensitive drive. Error code Insufficient disk space Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.

Solution Free up some space and select Retry. Error code P Insufficient disk space Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.

Solution Go to the Creative Cloud website and try to install your app again. Error code P There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors. Solution Make sure you're not logged in with a restricted account.

Solution See Fix error codes 42 and 72 when installing or updating Creative Cloud apps. Solution Select Retry to try creating the file or directory again. Error code Installation failed Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.

Solution Quit the installer and launch it again to retry. Solution Select Retry to install or update the app again.

Error code P Installation failed Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation. Solution Select Retry to try accessing the file or directory again.

Error code Installation failed Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Solution Try the following solutions in order. Close the browser, and try to install the app again. Restart your machine, and install the app again.

Open the file ACC. Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log.

In the following example, the user needs to close the file chrome. Error code Core components failed to install Error code 50 indicates that some core components failed to install. Close the browser and try to install the app again. Restart your machine and try to install the app again.

Uninstall the app and try to install the app again. Error code P Installation failed Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Then double-click the file to open it after it has downloaded completely. If you encounter a specific error number or message, search the Adobe support website for the text or error number for a solution. If the temporary Internet file cache is too small to contain the file as it downloads, the download fails.

Many factors, such as connection type and network traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds.

For faster downloads, avoid peak hours 9am to 6pm Eastern time. Demand for downloads can also be high the first week after a product release. Some products—typically applications that are about 1 GB or larger—require that you have a broadband Internet connection for download. Note: When you order a product, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.

Note: The estimates in this table assume ideal network conditions. Your actual download time can be longer. If you are having trouble downloading Captivate 8 or any product using Internet Explorer 11 in Windows 8 or 7, you can fix it by adding www.

Follow the steps below:. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings. Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product.

Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. Select the arrow to the right of "Installation Failed" message. An error appears. Change install location in AAM. You can change the default location for installing the apps you download.

Launch and sign in to Adobe Application Manager. Select the arrow to the right of your name, in the upper-left corner. Select Preferences. Select the folder and navigate to your desired installation location. Select Save. Start the install process. Remove or uninstall Adobe Application Manager. Remove Creative Cloud on macOS. Double-click your hard drive.

To remove all the Adobe Creative Cloud applications, run all the Adobe uninstallers. Remove Creative Cloud on Windows.

Select Programs and Features. Select a Creative Cloud application and select Uninstall.