Microsoft professional services rates

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OneDrive cloud storage to ba. Microsoft Family Safe Premium. Microsoft Family Safe. Outlook Premium. Works on Windows, macOS,. About Microsoft support and consulting services Become a digital business with the help of Professional Services. Latest news Check out the latest data protection information. Learn more. Read Julie Brill's blog. Read Julie Brill's latest blog post. Security Protecting your data is the top priority for Microsoft Professional Services.

Transparency Our Professional Services organization customers are informed—through clearly stated policies and procedures—where their support and consulting data is stored. Microsoft Professional Services includes a diverse group of technical architects, engineers, consultants, and support professionals dedicated to delivering on the Microsoft mission of enabling customers to do more and achieve more.

The organization brings broad expertise across the Microsoft portfolio, using an extensive network of partners, technical communities, tools, diagnostics, and channels that connect us with our enterprise customers. The information in this document is designed to answer customer questions about how Microsoft's support and consulting offerings will respond to and assist customers in responding to Data Subject Request DSR obligations under GDPR.

The GDPR gives rights to people known in the regulation as data subjects to manage the personal data that has been collected by an employer or other type of agency or organization known as the data controller or just controller. Personal data is defined broadly under the GDPR as any data that relates to an identified or identifiable natural person. The GDPR gives data subjects specific rights to their personal data; these rights include obtaining copies of it, requesting changes to it, restricting the processing of it, and deleting it.

A formal request by a data subject to a controller to take an action on their personal data is called a Data Subject Request or DSR. Additionally, it obligates companies working on behalf of a controller known as the data processor or just processor to reasonably assist the controller in fulfilling DSRs.

Sales are broadly defined to include the sharing of data for a valuable consideration. This guide discusses how to find, access, and act on personal data that resides in Microsoft IT systems that may have been collected to provide Support and other Professional Services offerings.

In developing a response for DSRs, it is important for Microsoft's customers to understand that Support and Consulting Data is separate from Customer Data in the Online Services or other data that they or their data subjects may have provided to Microsoft.

All requests must be made through a support representative, as described later in this article. Currently there is no self-serve tool for customers to gain access to personal data within the Professional Services organizations. This guide covers four scenarios a customer may encounter if they have utilized Microsoft Professional Services. How Microsoft responds to requests by a customer contact or IT admin to exercise their data subject rights. This likely includes the name, email, phone, and other personal data of the individual seeking support or consulting services.

The Customer Contact's personal data is part of Microsoft's business relationship with the customer, and Microsoft is the Data Controller, except when this data is collected in the course of providing technical support.

Microsoft will respond to DSRs from the Customer Contact around their personal data, regardless of whether they are still with the organization. Customers should understand that the DSR only covers the personal data of the Customer Contact, and no changes or deletions will be made to any of the customer's data submitted as part of engagements for example, transcripts, case descriptions, files, work product , since Microsoft is the data processor.

Additionally, to maintain the engagement's historical record no changes at all will be made to closed engagements, including the record of who opened an engagement. This is Microsoft's primary input mechanism for privacy inquiries and complaints.

Upon receiving an inquiry, the Privacy Response Center will identify that this is part of a commercial or organizational account and respond accordingly. To maintain customer's business continuity, Microsoft will also not process a DSR associated with an engagement until a replacement contact is confirmed.

Upon confirmation of a new contact, Microsoft will swap out the old contact with the new one in open engagements. Customers may choose to make changes to their data collected during Professional Services engagements through normal support or consulting channels, separate from this DSR.

John is a Project Manager for an O enterprise customer, with one open Consulting engagement and two closed engagements. Now John is leaving his company and wants his data deleted. John is informed his name cannot be deleted from the prior closed engagements or from any data within the open engagements.

However, the Privacy Response Center will replace John as the contact on the current open engagement if he will identify a replacement contact.

John lets Microsoft know that Jane will be his replacement contact, and Microsoft makes the change across all systems. How Microsoft responds to requests from a customer's employees or other data subjects to exercise their rights. If a customer's employee or other data subject contacts Microsoft to exercise their rights over data that Microsoft has collected as the data processor, then that data subject will be informed that they need to contact Microsoft's customer, as the data controller, to exercise those rights.

Microsoft will take no further action.