Iso 20000 and bs 15000 standard

This includes ensuring that faults are corrected, preventing any recurrence of these faults, and the application of preventative maintenance to reduce the likelihood of these faults occurring in the first instance. Change Management is the practice of ensuring that all changes to Configuration Items are carried out in a planned and authorised manner.

This includes ensuring that there is a business reason behind each change, identifying the specific Configuration Items and IT Services affected by the change, planning the change, testing the change, and having a back-out plan should the change result in an unexpected state of the Configuration Item.

Software is often not regarded as a tangible asset because of its clearly intangible nature, which can result in it not being effectively controlled. There can be several versions of the same software within the organisation for example, and there can also be unlicensed and illegal copies of externally provided software. It is very often the first contact the business users have in their use of IT Services when something does not work as expected.

There are different types of Help Desk, the selection of which is dependant upon what the business requires. Some Help Desks provide a simple call logging function, and escalate calls to more experienced and trained staff. Others provide a high degree of business and technical knowledge with the ability to solve most incidents at the time that the business user reports them.

The DSL consists of a physical store and a logical store. The physical store is where the master copies of all software media are stored. This tends to be software that has been provided from an external source. The logical store is the index of all software and releases, versions, etc.

The logical store may also be used for the storage of software developed within the organisation. This will involve the definition of a release programme suitable for the organisation, the definition of how version control will be implemented, and the procedures surrounding how software will be built, released and audited. Service Level Management SLM is a primary management of IT services, ensuring that agreed services are delivered when and where they are supposed to be delivered.

The Service Level Manager is dependent upon all the other areas of Service Delivery providing the necessary support that ensures the agreed services are provided in an efficient, secure, and cost effective manner.

Capacity Management is the discipline that ensures that IT infrastructure is provided at the right time, in the correct volume at the right price — helping to ensure that IT is used in the most efficient manner. This involves input from many areas of the business to identify what services are or will be required, what IT infrastructure is required to support these services, what level of Contingency will be needed, and what the cost of this infrastructure will be.

The revision has been released in July From that point certified entities enter a three year transition period to update to the new version of ISO An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.

It is currently under development and aimed for publication late Follow us:. The application of the minimum specifications means that the organization implements a process-oriented strategy that continuously enhances the management structure and industry at the same time, with ISO being focused on management methods.

The standard provides frequent tracking and analysis of your IT systems, allowing the company to respond to any adjustments in the enterprise. It helps the IT service management program continually progress against important targets and priorities.

This is appropriate for all fields of business and for all sizes of enterprise except the very smallest where a wide selection of ISO designation is more appropriate. A standardized norm is commonly used to gain institutional certification; it is often invaluable as a guideline and reference for applying best management procedures. The intrinsic existence of its unambiguously articulated criteria provides concrete period-by-period evaluations and can offer a measure of the change in the operations of a service company.

ISO will assist an entity in benchmarking its own business management, optimizing its infrastructure, showing the capacity to satisfy consumer demands, and establishing an objective assessment system. After acceptance by the committee, we will submit the audit report and certificate, and start surveillance audits. The norm encourages IT service companies to adhere to a quality management framework that enables them to constantly enhance their IT service delivery.

This leads to continued growth in the standard of the services delivered and improved trust of the company and consumers in the service provider and their capacity to deliver. It helps ensure that companies concentrate on adopting a series of interconnected procedures and strategies that are relevant, appropriate and efficient in addressing the demands of the company operations, the consumers and the users they represent, and the pace of transition and employee engagement and the utilization of their knowledge and abilities.

It not only saves time and energy but also reduces the cost of developing information programs. Regular assistance is provided across both of our consultancy services online and on-site. ISO is applied correctly and offers you a consistent return on your expenditure. Please contact our consultancy office or send an email for more detail about ISO certification for the standard.

Skip to content. How Can We Be of Service? Implementing and running the SMS results in greater efficiency and effectiveness by providing full visibility, monitoring, and continuous improvement across all the aspects of its service lifecycle.

A bit of history of ISO ?