Key program providence

Thank you for your comments on working at the Key Program. Without more specific information, it is difficult to respond to your comments. All staff are certified through the Crisis Prevention Institute in verbal crisis intervention and non-violent physical restraint intervention. Key is a learning agency that provides hundreds of training hours to our staff. We wish you well in your future endeavors. If a staff calls out you get mandated to stay which is ridiculous because you cant balance your life outside of work.

Pros None. Cons No breaks, mandate you to stay if someone calls out, spending your own money on clients, using gas in your own car. Yes There are 2 helpful reviews 2 No. I'm sorry to hear that you did not have a good experience at the Key Program. I would like to address you comments. Staff are encouraged to take breaks for self-care and it is required to document breaks on time cards.

Programs are to remain in ratio of 3 clients to 1 staff or 4 clients to 1 staff. In the event a staff calls out sick, no staff is "mandated" to work an extra shift, they are "asked" if they will work an extra shift and if not, they will seek someone else or an on-call staff will work the shift. If any direct care staff works beyond 40 hours, they are paid time and a half.

Supervisors hold a petty cash for program or client expenses. Staff are also paid. The staff would also submitted their mileage log with their voucher for reimbursement for gas.

Key has followed the most up to date guidance handed down by the CDC from the very start of the pandemic. Key follows all guidance to maintain the safety of our clients, their families, our own staff and families without compromising the best care and treatment for our youth. Visitation for clients and family members have been suspended. All visitors must sign in and out of the program after entering and washing their hands. Hard work that is incredibly fulfilling.

This job is not for the faint of heart. If you love people and working long hard hours, this may be for you. Be prepared to be hyper-vigalant for 9 hour to 16 hour shifts staff only do breaks for the 16 hour shift ; be prepared to go to work especially on tough days where you would want to call out; be prepared to go hands-on with escalated children; And be prepared to work 52 hour weeks at minimum.

Due to the nature of a residential home, staff get overworked. There's a lot of "holes" in the schedule that people will pick up. If they are not picked up, then staff that day must go off ratio. This is problematic because the normal can be tough at times never mind or more.

To avoid this a lot of staff pick up those holes, but end up over-tired and are more of a problem than a help. The lack of staffing causes a ripple through the program that hurts everyone involved including the clients. This issue is well known among the staff and we're are constantly told that administration is doing their best.

If this is the case, then it is not as transparent as I would like it to be. At the end of the day I love this job, the staff and clients with my whole heart. Pros Overtime pay, rewarding, on-board trainings. Cons Not guaranteed lunch breaks due to staffing issues, feels robotic at times. Thank you for your heartfelt comments.

The pandemic has created so many staffing issues across every industry and Key is no different. It is staff like you You are all very special people and although the kids may not say it, they thank you for making their lives a little easier.

Please practice self-care and be well. Thank you again for all that you do! I believe Keys Can be better on hire better Management. However the Clients are Great. Pros Great Clients. Cons Poor pay, poor management, Short Staffed. It appears you did not have a good experience at Key. The upper management is incredibly unprofessional including the director of operations, regional director, and HR. The overall culture of the agency is that they do not care about their employees, and do not advocate for their staff.

The clients are great, but the culture of the agency is not worth it. There are other great agencies out there! Pros Clientele. Yes There are 3 helpful reviews 3 No. Thank you for taking the time to comment on your experience at the Key Program. It appears you had a difficult time in your position and you may feel like you were not heard.

Most of Key's supervisors and administrators have worked their way up into their roles from direct care staff positions. They are familiar with and understand the challenges new staff are faced with and they offer a tremendous amount of support to ALL staff. We wish you the best of success in your future endeavors. Showing all reviews. What people like.

Areas for improvement. Indeed Featured review The most useful review selected by Indeed. There is a lot of room for advancement. There is a lot of opportunity for OT. The culture can be mixed It depends on where you work and with whom. Pros Overtime, advancement. Cons Understaffed. Was this review helpful? Yes No. Report Share. Official response from Key Program, Inc. December 6, Thank you for commenting on your experience at Key. As every industry across the country is experiencing record staff shortages, human services is no different.

The staff who do work at Key are an amazing and dedicated group of people who find a tremendous amount of meaning in their work. Regarding your comment about a toxic culture, you have not provided enough information; however, your review will be shared and reviewed with Key's Management Team.

Way to much office politics. There was a lot of office politics. Did not feel supported by some of the higher management. Clients were challenging but those clients made the work that more rewarding. Pros Clients. Yes There are 1 helpful reviews 1 No.

Rewarding work, great job opportunities! I have been employed by Key for serval years now and have had many opportunities for advancement. I was also able to obtain my masters degree with the help of their education reimbursement. I am proud to work at Key as the employees care about the work they do.

The management team at Key has also been very supportive to all Key employees by providing great incentives. Pros Positive work environment, supported by management, opportunities to grow and learn within the field of human services. Supportive work environment that supports success. Originally I was not sure what to expect with the Key Program, other previous employers had made me wary of larger organizations, but I have been blown away by the level of support and communication offered at the Key Program.

Key offers a variety of positions so it's worth seeing what will be a good fit. The work environment is friendly, professional, and supportive. I started with the Key Program just as the COVID pandemic was starting, which for many caused a shortage of work, while the Key Program continued continued to provide a steady schedule and hours offered.

While client populations vary by location, there can be times when there are challenges. When these challenges arise, you will find a collaborate team looking for therapeutic and creative solutions to meet client needs while prioritizing the safety of both clients and staff.

Informative training is given to all employees and a supportive team help you feel prepared for any situation. I would recommend the Key Program for anyone looking for solid place to work with good benefits, a supportive team, and a meaningful job. Pros supportive team, good communication, meaningful work. Cons client work can be intensive at times. The key program is a great stepping stone to gain experience and knowledge in this field.

The programs have amazing and supportive supervisors to really help you succeed. Working with the clients is rewarding as you develop positive relationships and see your efforts in their every day lives really helping them.

Key has great insurance, benefits, and employees get rewarded with special premium pay on many occasions. Do you enjoy working at your company? Help people considering your employer make a good choice. The Key Program is a very supportive and rewarding environment. The Key Program has a positive reputation and works with many different providers and agencies within the community.

This would be a fantastic job for someone who would like to build connections and relationships in the community. The pay and benefits are extremely great! Being a case manager any where is stressful. Although key program has a great team, it is very difficult not to become burnt out early on. Most shifts we are understaffed and when we are not, the ratio is never really accurate. You never feel comfortable at work, as most clients require The amount of things you have to do for these clients each day is exhausting in itself and then most shifts you are ending, staying late to complete all necessary paperwork.

I found this job rewarding at times but the money is not nearly where it should be. July 27, The staff who do work at Key are an amazing and dedicated group of people who find a tremendous amount of meaning in their work. Regarding your comment about a toxic culture, you have not provided enough information; however, your review will be shared and reviewed with Key's Management Team.

Way to much office politics. There was a lot of office politics. Did not feel supported by some of the higher management. Clients were challenging but those clients made the work that more rewarding.

Pros Clients. Yes There are 1 helpful reviews 1 No. Rewarding work, great job opportunities! I have been employed by Key for serval years now and have had many opportunities for advancement.

I was also able to obtain my masters degree with the help of their education reimbursement. I am proud to work at Key as the employees care about the work they do. The management team at Key has also been very supportive to all Key employees by providing great incentives.

Pros Positive work environment, supported by management, opportunities to grow and learn within the field of human services. Supportive work environment that supports success. Originally I was not sure what to expect with the Key Program, other previous employers had made me wary of larger organizations, but I have been blown away by the level of support and communication offered at the Key Program. Key offers a variety of positions so it's worth seeing what will be a good fit.

The work environment is friendly, professional, and supportive. I started with the Key Program just as the COVID pandemic was starting, which for many caused a shortage of work, while the Key Program continued continued to provide a steady schedule and hours offered. While client populations vary by location, there can be times when there are challenges.

When these challenges arise, you will find a collaborate team looking for therapeutic and creative solutions to meet client needs while prioritizing the safety of both clients and staff. Informative training is given to all employees and a supportive team help you feel prepared for any situation. I would recommend the Key Program for anyone looking for solid place to work with good benefits, a supportive team, and a meaningful job. Pros supportive team, good communication, meaningful work.

Cons client work can be intensive at times. The key program is a great stepping stone to gain experience and knowledge in this field. The programs have amazing and supportive supervisors to really help you succeed. Working with the clients is rewarding as you develop positive relationships and see your efforts in their every day lives really helping them.

Key has great insurance, benefits, and employees get rewarded with special premium pay on many occasions. Care to share? Help people considering your employer. Share your experience.

The Key Program is a very supportive and rewarding environment. The Key Program has a positive reputation and works with many different providers and agencies within the community. This would be a fantastic job for someone who would like to build connections and relationships in the community.

The pay and benefits are extremely great! Being a case manager any where is stressful. Although key program has a great team, it is very difficult not to become burnt out early on. Most shifts we are understaffed and when we are not, the ratio is never really accurate. You never feel comfortable at work, as most clients require The amount of things you have to do for these clients each day is exhausting in itself and then most shifts you are ending, staying late to complete all necessary paperwork.

I found this job rewarding at times but the money is not nearly where it should be. July 27, Thank you for your comments. Like all industries, the pandemic has left the human service industry in a staffing shortage crisis; and we have counted on our staff to go the extra mile. Key's wages for direct care staff are the most competitive in our field; we offer training and supervision; excellent health, dental and optical insurances; educational reimbursement; graduate school scholarships, and a whole lot more.

I'm sure the training and experience you received at Key will qualify you for a new and different position. We wish you the best in your future endeavors. There is very little organization here. The pay and hours are terrible and you really have no life outside of work. Management does not seem to care about you and there is virtually no room for advancement.

It is unfortunate because it could be a good place to work. Management is the worst part. Cons Management, hours, pay. June 1, Days and nights may not always go as planned so Plan B and sometimes a Plan C is needed.

The Residential Caseworker is an extremely rewarding position that requires flexibility, support, a positive attitude, time management, organization and endurance. Key's goal is to promote within encouraging and promoting professional growth and development through training, supervision and higher education utilizing Key's very generous tuition reimbursement benefit and Key's graduate school scholarship. Although Key was not a match for you, we wish you the best of luck as you pursue your career.

Working with the clients is rewarding as you develop positive relationships and see your efforts in their every day lives really helping them. Key has great insurance, benefits, and employees get rewarded with special premium pay on many occasions. Share your experience Let job seekers know what it's like to work at your company.

The Key Program is a very supportive and rewarding environment. The Key Program has a positive reputation and works with many different providers and agencies within the community. This would be a fantastic job for someone who would like to build connections and relationships in the community. The pay and benefits are extremely great! Being a case manager any where is stressful. Although key program has a great team, it is very difficult not to become burnt out early on.

Most shifts we are understaffed and when we are not, the ratio is never really accurate. You never feel comfortable at work, as most clients require The amount of things you have to do for these clients each day is exhausting in itself and then most shifts you are ending, staying late to complete all necessary paperwork.

I found this job rewarding at times but the money is not nearly where it should be. July 27, Thank you for your comments. Like all industries, the pandemic has left the human service industry in a staffing shortage crisis; and we have counted on our staff to go the extra mile.

Key's wages for direct care staff are the most competitive in our field; we offer training and supervision; excellent health, dental and optical insurances; educational reimbursement; graduate school scholarships, and a whole lot more. I'm sure the training and experience you received at Key will qualify you for a new and different position.

We wish you the best in your future endeavors. There is very little organization here. The pay and hours are terrible and you really have no life outside of work. Management does not seem to care about you and there is virtually no room for advancement. It is unfortunate because it could be a good place to work. Management is the worst part. Cons Management, hours, pay. June 1, Days and nights may not always go as planned so Plan B and sometimes a Plan C is needed.

The Residential Caseworker is an extremely rewarding position that requires flexibility, support, a positive attitude, time management, organization and endurance. Key's goal is to promote within encouraging and promoting professional growth and development through training, supervision and higher education utilizing Key's very generous tuition reimbursement benefit and Key's graduate school scholarship.

Although Key was not a match for you, we wish you the best of luck as you pursue your career. Crazy scheduling and not fairly compensated. I wish they had a better system for call outs as you would get stuck Working the next shift if the next shift worker called out. They say breaks are encouraged but supervisors make a stink if you ask for a break.

Thank you for your comments about your experience at the Key Program. For every job vacancy posted by Key, the salary or wage is clearly listed. This transparency is because Key's salaries are competitive; and most of our salaries and hourly wages are higher than our fellow provider agencies. THAT is what makes Key a great place to work Working an extra shift, that you are not scheduled for, is on a voluntary basis and overtime pay is received, if over 40 hours.

Key's Supervisors are mindful to ensure staff take much needed breaks and that their staff regularly practice self-care. The only time a break may be discouraged would be during a high activity time in the program i.

Again, thank you for your comments and we wish you the best in your future endeavors. Jobs at Key Program, Inc. Regional Secretary. Program Manager, Worcester, MA. Informative, great way to learn the roles of different providers. The Key Program is an agency where you can stand behind the work you do, have the support of an amazing team, and expand your professional skill set.

There is room for advancement, but they are supportive and helpful! Pros Competitive pay. Cons Crisis do not respect your schedule.

Thank you for the very hard work that you do to provide care, treatment and life skills to the youth you work with in the program. YOU are appreciated! This company works with the most troubled adolescents in MA and RI. The work is rewarding and stressful. This is an excellent place to get training and entry level experience. The clients can be difficult, and that is the reason that they need our help.

You can make a difference here. We wish you the best of luck as you continue on with your career I do not recommend any to work here, the staff are fake, clients aren't too bad very understanding. The male staff are very aggressive towards clients, not a learning place at all.