Brother Printer Keep Going Offline on Mac : Fix Now

Dial 1-888-966-6097 To Fix Brother Printer Offline on Mac.

When a Brother printer keeps going offline on a Mac, it means that the printer is repeatedly losing its connection to the computer, making it unable to receive print commands. This issue can be particularly troublesome for users who rely on their printer for daily tasks, as it interrupts workflow and causes delays. The problem can arise from a variety of factors, including network connectivity issues, outdated or incompatible printer drivers, or incorrect settings on the Mac. By understanding the common causes and applying targeted troubleshooting steps, users can restore their printer's online status and ensure smooth, uninterrupted printing on their Mac.

If your Brother printer is showing as offline on a Mac, it means that the Mac is unable to communicate with the printer. This can be due to network issues, incorrect settings, or outdated drivers. Here’s a step-by-step guide to help you resolve the issue:

Step 1: Check Printer Connection and Status

Make Sure the Printer is On: Ensure that the Brother printer is powered on and has no error messages on its display, such as “Paper Jam” or “Low Ink.”

Check Wi-Fi Connection: Make sure the printer is connected to the same Wi-Fi network as your Mac. You can verify the printer’s connection by printing a network configuration report from the printer’s control panel.

Restart the Printer and Router: Turn off your printer, unplug it for a few minutes, and restart your Wi-Fi router. Then turn the printer back on and try to reconnect.

Step 2: Check for Errors on the Mac

Verify Printer Status:

On your Mac, go to System Preferences > Printers & Scanners.

Select your Brother printer from the list.

If it shows any error messages like Paused or Offline, click Resume.

Step 3: Reset the Printer System

If the issue persists, you can try resetting the printing system, which will remove and re-add the printer:

Go to System Preferences > Printers & Scanners.

Right-click (or Control-click) in the list of printers on the left.

Select Reset Printing System.

Confirm the reset and re-add your Brother printer by clicking the + button and selecting it from the list.

Step 4: Update Printer Drivers

Download Latest Drivers:

Visit the Brother Support website and download the latest drivers for your Brother printer model that are compatible with macOS.

Install the drivers and restart your Mac.

Re-add the printer if necessary through System Preferences > Printers & Scanners.

Step 5: Set the Printer as Default and Ensure It is Not Offline

Set Printer as Default:

Go to System Preferences > Printers & Scanners.

Right-click on your Brother printer and choose Set as default printer.

Ensure Use Printer Offline is Not Checked:

Sometimes, a printer might be set to operate in offline mode:

Go to Printers & Scanners, select your printer, and click on Options & Supplies.

Check for any options like Use Printer Offline and make sure it is unchecked.

Step 6: Check and Update macOS

Update macOS:

Sometimes, the issue may be due to compatibility problems between your macOS version and the printer driver.

Go to System Preferences > Software Update and install any available macOS updates.

After updating, restart your Mac and check the printer status again.

Step 7: Verify Network Settings

Check Printer IP Address:

Print a network configuration page from the Brother printer’s control panel.

Verify that the IP address matches what is shown on your Mac:

Go to System Preferences > Printers & Scanners and select your Brother printer.

Click Options & Supplies > Show Printer Web Page to ensure the IP matches.

Assign a Static IP Address (Optional):

Setting a static IP address for the printer on your network can prevent it from disconnecting due to dynamic IP changes.

This can be done through your router’s web interface by reserving the printer's IP address.

Step 8: Restart Printer Queue

Restart the Print Queue:

Open the Printers & Scanners preferences.

Select your Brother printer and click on Open Print Queue.

If there are stuck print jobs, click X next to them to cancel.

Restart the print queue and try printing again.

Step 9: Temporarily Disable Firewall or Security Software

Check Security Settings:

Sometimes, firewall or security software on the Mac can block communication with the printer.

Go to System Preferences > Security & Privacy > Firewall.

Disable the firewall temporarily to see if the printer comes back online.

If it works, add the printer as an exception in your firewall settings.

Step 10: Contact Brother Support if Needed

If none of the above steps resolve the issue, it may be time to contact Brother support for further assistance. There may be a hardware issue with the printer or a more specific configuration problem that requires expert support.

By following these steps, you should be able to resolve the "Brother printer offline" issue on a Mac. Let me know if you need further help with any of these steps!