Handbook of service experience

Handbook of Service Experience

Edited by Per Kristensson , Lars Witell , and Mohamed Zaki

This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era.

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Alan Wison and I wrote a following chapter.

Chapter 27: Volunteer service experiences: the case of senior tour guides

Kunio Shirahada and Alan Wilson

Restricted access

Category: Chapter

Published: 18 Feb 2025

Page Range: 379–395

Collection: Business 2025

DOI: https://doi.org/10.4337/9781035300198.00038

Keywords: Volunteer experiences; Value co-creation; Value co-destruction; Well-being of older adults; Service provider