MyCloud stops uploading pics in the middle of a download

Got it — let’s troubleshoot this step by step. When your WD My Cloud stops uploading photos in the middle of a transfer, it usually means something is interrupting the process — either with the network, drive performance, or software connection.

Let’s go through the possible causes and fixes 👇

🔍 1. Check Basic Connection

Wired connection: If your My Cloud is connected via Ethernet, ensure the cable isn’t loose or damaged.

Wi-Fi connection (if used for upload): If you’re uploading from a phone or laptop, weak or fluctuating Wi-Fi can pause the upload.

→ Try reconnecting to Wi-Fi or switching to a stronger network.

🧩 2. Confirm Storage Space

Log into My Cloud Dashboard → Storage → Capacity.

If the drive is almost full, uploads can stall midway.

→ Leave 10–15% free space for indexing and background tasks.

⚙️ 3. Disable Sleep Mode Temporarily

My Cloud devices sometimes enter sleep mode during long uploads.

Go to Settings → Energy Saver → Turn off “Drive Sleep.”

Try your upload again to see if it continues without stopping.

📂 4. Check the Upload Source (PC / Mobile)

If you’re using the My Cloud app or web interface, large photo batches can time out.

→ Try uploading in smaller groups (200–300 photos at a time).

If you’re using Windows Explorer / Finder drag-and-drop, a connection drop will halt the copy process.

→ Resume by copying the remaining files only.

🧱 5. Indexing or Thumbnail Generation Overload

After uploading media, My Cloud OS5 indexes thumbnails, which can temporarily slow or freeze uploads.

Open Dashboard → Cloud Access → Status.

If you see “Indexing files,” wait until it completes before resuming uploads.

🌐 6. Check Firmware & App Updates

Outdated firmware or app versions often cause transfer interruptions:

Dashboard → Settings → Firmware Update → Check for update

Update your My Cloud mobile app or WD Discovery app (if used).

🧰 7. Try a Direct File Transfer (Test)

To isolate the problem:

Connect your PC directly to the same router as the My Cloud.

Open the My Cloud’s network share (e.g. \\MYCLOUD-EX2ULTRA).

Copy a few large photos or a video.

→ If the transfer runs fine, the issue is likely in the remote or mobile upload system.

🧾 Optional: Log Analysis

You can check logs for interruptions:

Dashboard → Support → Create and Save System Report

Look under system_log.txt for network drops or file service restarts.

If you tell me:

Your My Cloud model (e.g., EX2 Ultra, Home, Mirror, etc.)

Whether you’re uploading via app, web, or network share

And whether it stops at a specific percentage or random points

…I can give you exact next steps (like increasing transfer timeout or disabling a specific service temporarily).

Would you like to share those details?